My Ola S1 Pro e-scooter: Likes & dislikes after 3 months of ownership

The have an extremely unprofessional delivery plan. They first wanted to deliver the scooter to me at 11:30 pm on a Sunday night. I refused flat out.

BHPian jyobeb recently shared this with other enthusiasts.

I have owned an Ola S1 Pro for about 3 months now. Putting down my observations, likes and dislikes:

Far too long a time taken between booking the scooter, making full payment and delivery. (More than 6 months).

Extremely unprofessional delivery plan. They first wanted to deliver the scooter to me at 11:30 pm on a Sunday night. I refused flat out and they tried to beg and cajole me to take delivery, giving me all kinds of excuses. When they realized that I was adamant, they became aggressive in tone and said that if that then they would."SEE". I then got delivery after 2 weeks after cussing out Ola online customer support many, many times.

It's been more than 2 months since my vehicle was registered but I still don't have a number or the RC card. On asking the agent, he says take it up with OLA. The OLA representative calls me after I send 5 messages cussing them out, to ask the agent!!!! As of now, I still don't have a number plate or the RC card.

Likes:

• Excellent fit and finish.
• Powerful motor.
• Brilliant pick up.

Dislikes:

• The absolutely rotten buying experience.
• Horrible communication system with no personal touch.
• In Hyper mode, it's just too quick for a scooter.
• The touch screen and number code for starting and moving is not security friendly. All you need is a person at a slightly higher point behind or to the side of view with a video camera and you will find your scooter missing when you come back. In my opinion a huge negative.

Will I recommend the OLA?

As a stand alone scooter - Yes

As an Ola product - NO

The lack of human interaction, the inability to walk into a service centre with your complaints and the total un-personal experience just does not cut it.

Overall, not a very pleasant experience.

Check out BHPian comments for more insights and information.