News

My Ola S1 X 4kWh's poor quality could have caused a fatal accident

15th July 2024, 11:31 by Utkarsh Chaudhary

It won't be long before customers realise that the electric scooter is not worth the investment as the hassles far outweigh the benefits.

BHPian bijims recently shared this with other enthusiasts.

Today while on the road I experienced an issue where the scooter refuses to move after coming to a stop in whichever mode it may be in. On further inspection, it was found that it was due to the brakes remaining engaged even if they were released.

This is a serious safety issue caused by the lack of proper tightening of brakes when I had sent it for fixing the rattling issues and moreover, ever since delivery, everything around the handlebar is loose, be it the controls, the head unit and most importantly the brakes, which would have caused a fatal accident today as I was unable to move after a U-turn in the middle of the road. Ola's experience centre staff at needs to be extremely careful in dealing with vehicles as their carelessness in tightening the parts around and in the handlebar including the brakes could have caused a serious accident.

It is quite evident that the customer service at OLA is of the worst quality and the staff who performed operations on the vehicle were untrained and utterly careless with it. I am thankful for the almighty that I was able to avoid any accidents so far, but Ola's team definitely needs to look into this and ensure that the service centre staff are more careful when dealing with vehicles.

Moreover, the overall fitting of the parts is of the utmost worst quality, hopefully, they will fix these issues on my visit to the service centre. The rattling issue with the head unit, the panel gaps, the loose panels and fitting, the loosened keypads and controls, the loose brakes and the brake engaging issue are all signs of poor QC and carelessness of OLA as a whole, be it from the factory or the service personnel at the experience centre.

I have attached the videos of the same, pardon the background noises. Hopefully, the executives at OLA notice this and fix these issues as soon as possible, else if these issues are plaguing other scooters as well, it won't be long before customers realise the S1 X is not worth the investment as the hassles far outweigh the benefits associated with the scooter.