Zoomcar not returning deposits & not facilitating refunds

According to many Zoomcar customers, the mobility service company is yet to return refunds of payments and security deposits of trips cancelled due to the Covid-19 lockdown.

While some customers have received refunds, many customers, including some BHPians have reported that the refunds are pending since March 2020. Zoomcar claims that there is a delay due to unforeseen situations. Customers have also maintained an open spreadsheet with the details of the bookings awaiting refunds. Only a few of these have been marked as refunded. Pending refunds date back to March 21, 2020 and amounts up to Rs. 89,691 per booking.

The lockdown enforced due to the Covid-19 pandemic has hit mobility services hard. A lot of bookings were cancelled due to the travel restrictions. Some BHPians have also reported that the condition of the cars offered were pathetic.

Thanks to BHPian rakirank for sharing this with other enthusiasts.