XUV700 engine noise: Happy with how quickly Mahindra dealt with issue

A previous workshop requested I leave my SUV with them for 2 days.

BHPian SamarthaLS recently shared this with other enthusiasts.

I noticed a peculiar sound from the engine that was very audible inside the cabin and sounded like "tak tak" somewhere near the belt, feeling like something was struck in the belt. I have recorded the sound of that tak tak from the engine and the recording is attached at the bottom of the thread.

I visited Ananth Cars on Mysore Road for an inspection, and they could not conclude and were not ready to check in a day. They had requested that I leave the vehicle for 2 days, and the manager there started giving reasons like the server was not working to raise the issue with the Mahindra Tech team. I had a visit to Chrome Motors on Mysore Road later, as I needed this to be resolved, and I was surprised by the way they worked on this issue. Without any delay, they immediately flashed the EMS and tried changing the belt tensioner and the engine belt, and then found the culprit here was the vacuum pump and ordered a new one, which would fit once it reached them.

A great thanks to Mr Dinesh Shetty, who managed to get this done in less than 3 hours and was satisfied with how his team worked on this issue.

I will update you once the vacuum pump is replaced.

Update: Today I got a call from the manager himself (Chrome Motors, Mysore Road, Bengaluru) telling me that the vacuum pump had arrived and asking me to come anything for the replacement. As I was waiting for this part, I immediately went, and he had everything ready. As soon as I visited the service centre, there were 3 people in my car replacing the pump, and the replacement was done in no time. After the EMS flashing, there was an issue with the power modes, and Dinesh, with no further delay, asked the technicians to reflash EMS and have the system updated to the latest version, and the issue was resolved.

Big thanks to Dinesh and the team from Chrome Motors, Mysore Road, for such a quick response and service.

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