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XUV700's AdrenoX stops working despite subscription; No fix in sight!

26th June 2024, 17:36 by Rahul Nagaraj

They did try their best. However, the issue is yet to be fixed.

BHPian Hawk recently shared this with other enthusiasts.

Hello guys, I'm currently facing an issue with my XUV 700 AX7 L. My AdrenoX subscription expired back in March, and after renewing it two months later, it's not functioning properly. Specifically, I use it for tracking the car and voice commands, but since renewing a month ago, it hasn't been working. Also, had logged out of Alexa because that also wasn't working properly and now couldn't register my Amazon account again so that Alexa could work. So finally took the car to Koncept Mahindra service center in Sector 2, Noida.

Went on a Monday afternoon, and I was appointed a person to deal with it ASAP. Now, it gets worse as they were seeing this issue for the first time and were pretty alien to the problem.

So, I personally told them to just disconnect the battery for 15 minutes and let the car just reboot itself. Waited for a good 20 minutes and reconnected the battery and it didn't work.

Now, he went in again and called some guy from the software-related department and he saw it and he too was puzzled because most people who come here with this issue haven't renewed their membership and just come here to see why it isn't working. This also shows that many people don't know that these features are subscription-based and Mahindra needs to work on enlightening people about it.

Now, finally, he got his trusty Panasonic laptop which looked like it had been through a lot, and started debugging the car and still nothing. I asked him about the laptop and he told me that these laptops get changed every year due to the workload they go through.

Now, finally, the last option he told me was to just do a software flash, this flashing process took about 1.5 hours and still, it didn't work.

Couldn't take more clear pictures as was a little shy.

During all this ordeal, they were making calls here and there to see if anyone knew what was wrong and they didn't really get anything concrete.

Why did Mahindra integrate all the voice commands with Alexa, Alexa is more of a hassle than a boon in such situations as even for small tasks like opening the sunroof and menial tasks you need to depend on it. Mahindra could have made something separate for such tasks.\

Also, the news application wasn't working which also kind of meant that the internet wasn't working, this puzzled the technician more. The weird thing was that it showed that the car had a full signal. Why did Mahindra have to go with VI?

Finally, the issue couldn't be solved and they told me to come again after 2 days, I would give them 100/100 for efforts, but 0/100 for having knowledge and being able to solve the issue. They did try their best.