Tesla dominates EV charging experience, new JD Power study

Tesla's EV charging network outperformed most of its main competitors.

JD Power recently published the results of its "2024 Electric Vehicle Experience Public Charging Study". As per the report, Tesla's Superchargers outperformed its competitors, offering the best EV charging experience by quite a margin.

The study states that Tesla Superchargers are sought by nearly every EV owner, thanks to their robust build, world-class reliability & uptime. It is because of these reasons that most automakers chose to adopt Tesla's NACS (North American Charging Standard) for their vehicles. The study also mentioned how EV owners preferred charging at Tesla Superchargers irrespective of the brand.

Tesla's EV charging network outperformed most of its main competitors in both the 'Level 2 charging station' and 'DC fast charger' categories, securing 658/1000 points and 731/1000 points, respectively. Second on the list was Chargepoint with 626/1000 points in the Level 2 charging station category and 627/1000 points in the DC fast charger - well below Tesla's Superchargers.

Brent Gruber, executive director of the EV practice at J.D. Power, stated, "Overall, both Tesla and non-Tesla owners find charging their vehicles at Tesla Supercharger facilities is most satisfying. Non-Tesla owners—like those with EVs from Ford or Rivian who now have access to the Supercharger network—appreciate the ability to charge at the broad network of Tesla chargers that was previously unavailable to them. Despite the recent influx of non-Tesla vehicles into the Supercharger facilities—which has caused some grumbling—Tesla owners still appreciate the ease of charging and ease of payment that the network offers. However, since the beginning of the year, J.D. Power has seen a decline in satisfaction with the availability of Superchargers among Tesla owners."

Source: JD Power