Electrical issue on Ola S1 Pro just 2 days after buying - now in garage

Maybe wait for a few more years till they get the design, manufacturing, and service right before plonking your hard-earned money on this.

BHPian katchkamalesh recently shared this with other enthusiasts.

My brother bought a Gen 2 S1 Pro 2 days ago (RTO formalities and the number plates were fixed yesterday). Yesterday night we charged it to 100% and today it is dead. We tried both soft reset (pressing the power and reverse buttons) and hard reset (by opening the trunk), but nothing happened, and the screen was still blank.

Today being a Sunday, my brother was planning to take it for a spin and this happened. He is saddened to see his brand-new scooter in this condition.

I saw a couple of YouTube videos and all point out to electrical issue (Rat bite). We have 4 other 2W and 2 cars parked in the compound and we have not faced a rat bite issue since we moved to the place 4 years ago.

Has anyone faced this issue? any solutions?

Here's a follow-up update by OP:

Two technicians visited my place on Sunday and they said that when they did a hard reset, they could see "OLA" on the screen (but it was faint and I could not see it) and then the display went black. They said that the scooter had to be sent to the service center. Unfortunately, CARE+ gets activated only after 7 days of ownership and our scooter failed on the third day. Since we were unable to unlock the side lock, we asked them only to arrange for pick-up and they said it was chargeable, after some deliberation, they agreed to pick it up free of charge.

Since there is no movement on the complaint, My brother visited the service center again yesterday. They did some remote diagnostics and found that BMS got fried due to overcharging. We charged the scooter only once and removed the charger as soon as we noticed that it was charged to 100% (it reached 100% before the time mentioned in the app).

It's been 3 days since the scooter went dead and it is yet to be picked up. I understand that things can go wrong but I am also appalled by the attitude of the service center. Since the scooter is not even a week old, they anyway knew that the part would be covered under warranty and they could have expedited the process and picked up the scooter but instead, they are making us wait.

Since the product failed early and the service team is taking their own sweet time to resolve the issue, my take on OLA is better to avoid them even though the specifications are better. Maybe wait for a few more years till they get the design, manufacturing, and service right before plonking your hard-earned money on this.

P.S. I feel if the scooter should have a conventional key, we could have unlocked the side lock and towed the scooter as the service center is only a few km away. But since everything is via the app and screen, nothing could be done by us, we are sitting ducks.

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