Tata reaches out to me after my earlier poor experience of my Tiago

Glad to see TATA Motors is taking customer grievances seriously and is acting upon them to address the situation.

BHPian noob_petrolmonk recently shared this with other enthusiasts.

Received a call from the ASS the next day (from a different person) and was informed that they are not accepting running repairs. 

Read more about his previous ordeal here. 

Update: Tata Motors contacted me regarding this (after seeing this in Team BHP) a couple of days ago. I received a call from the customer care manager involving the regional customer care manager and regional service planning and marketing manager. I explained my ordeal and those gentlemen regretted my experience with the ASS. They wanted to send a person from the ASS to my home for a free complimentary checkup as a gesture of goodwill. I had to turn down this since I had a travel plan that day. I mentioned that my car is due for service and asked them to book a service appointment on another ASS. But they asked me to reconsider the same service center and give them another chance and the customer care manager assured me that he would personally oversee that it will be done satisfactorily. I accepted this because of the assurance from TATA Motors and gave him my address. The manager sent me a confirmation email shortly after the call and the car is due to be picked up today (July 5th, 2024).

I shortly got a call from PPS Motors that they were waiting near my car park and wanted to meet me. I went to see them and 4 persons were waiting for me including the CRM, a senior/experienced mechanic/technician, a senior management staff from PPS motors and I guess the fourth person was from TATA motors. They apologized for my earlier experience and gave me a small flower bouquet and a car care kit. I accepted the bouquet and refused the car care kit. They assured me of good service this time and left my place. They called me a couple of times after they left but I could not talk to them due to network issues from my end. I'll update my service experience in a few days after the service is done.

Glad to see TATA Motors is taking customer grievances seriously and is acting upon them to address the situation.

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