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In February 2021, Javed Basheer reached out to us sharing his difficulty in registering his BS4 KTM 790 Duke. Almost a year later, he has reached out to us again, with this update.
Hi Team-BHP,
Firstly thanks for your support on this issue - Just wanted to report that we finally got our bikes delivered on 20 December 2021.
Bajaj-KTM India, Dealer KTM Dwarka and we 4 customers have put in a petition in Supreme Court in the month of April 2021 requesting to allow our bikes to be registered as the RTO tax challan and uploading of vehicle data was completed well before the cut-off date of 31 March 2020.
Ideally, Supreme Court should have allowed this to be registered back in 2020 itself but sadly the justice system isn't efficient when it comes to making timely decisions.
Post this, it took 15 months for SC to deliver the correct verdict. In total, we waited for 21 months which was a painful experience
At the end of the day, we asked Bajaj-KTM for the following as compensation for all the damage we have gone through the full amount of Rs 7 lakhs in advance back in Mar 2020 and even if we take 5% modest interest for 12 months it works out to Rs 35,000 (Thirty-Five Thousand)
So, all in all, they would have offered total compensation as follows:
So the total comes to just a mere Rs 13,000 against the interest of Rs 35,000 that I quoted earlier for 12 months alone.
This is by far the last KTM product I will ever buy from KTM India thanks to the level of service and attention to detail in customer experience which I am sorry to say is pathetic (this is still an understatement).
Finally, sharing some pics of the KTM twins here!
Here's what BHPian rahul4321 had to say on the matter:
I am glad the ordeal has finally ended. I hope you enjoy your motorcycle now without reminiscing about what had happened in the past. Loved the picture of the D790 and the D390 side by side.
Here's what BHPian TROOPER had to say on the matter:
Good to know the bikes are finally in the customer's hands. Hope at least now they can enjoy their machines in peace.
I will never ever understand what kind of attitude these million/billion dollar companies live by. I’m sure any other company operating in India would have behaved in a similar manner. These same company executives will splurge resources for travel and hotel stays and whatnot. But boy, when it comes to helping an aggrieved customer, suddenly the balance sheets turn red, the government and IT cell are after them, inflation is high, the weather is not right and the stars aren’t aligned. Simply pathetic.
Javeed Basheer reached out to us via this Team-BHP page!