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The Jeep is just about tipping over its first year anniversary - I got her around the second week of June and I thought this is as good a time as any to record major updates during the course of the year. These include a minor incident that led to some D&P work, an incident involving non recommended AdBlue, one warranty replacement and the first service.
It was literally our first fortnight with the Jeep and we were happily on our way to Lonavala for a long weekender with some friends. We hadn’t even left the city and were at the Mankhurd bypass that leads up to Vashi bridge, stuck in fairly tight traffic (in a heavy downpour) in the middle lane. A truck on the right lane, coming a bit faster than it should merged in and brushed badly against the front right of my car taking with it the right mirror, and the grey plastic cladding over the front right wheel well.
The result was an inevitable insurance claim and a visit to Jeep’s D&P workshop at Turbhe (IIRC, it was Turbhe).
Overall, I was quite pleased with Landmark’s support during the entire process and nothing extraordinary to report in the insurance claim process either, which went as smoothly as can be expected. My first experience with Landmark Jeep A.S.S - a lot sooner than I’d have wanted but absolutely no cause to complaint from them on any front. They were excellent throughout. This has also been consistently my experience with them in later interactions as well - more on that below.
I lent my car to some family members at really short notice (like literally overnight) for a trip to Ratnagiri. My AdBlue reading at the time was hovering just a smidgeon below the halfway mark. Ordinarily I’d have topped up the AdBlue and then sent the car for such a long trip but for unavoidable reasons the decision to take the Jeep was literally taken overnight with an early AM departure the next morning. I knew there’d be enough in there for the car to come back to Mumbai over its intended 1000 km journey so I didn’t stress too much on it. So far I had always topped my AdBlue level up by the time it came to half so I hadn’t really witnessed the readout dipping below that mark. I’ve also always purchased only the Jeep recommended yellow can before this, purchased in fact from Jeep A.S.S. itself.
During the return journey the readout gauge turned red and this caused some concern to the travellers. They checked in with me - I in turn checked in with my Jeep contact and seeing the level he assured me that the car will comfortably return till Mumbai (the vehicle was somewhere around Satara at that time and on its return journey). Unfortunately, even I was on the bike returning from my own weekender at Panchgani on that day so I had limited availability on my phone.
I told them to simply come home and ignore the warnings and not to put any AdBlue other than the image I had sent them of the one Jeep sells. Sadly at some point, they took advice from a local pump who further created some panic in their mind and despite my request to leave it be, they topped up some Tata AdBlue purchased from a highway petrol pump. BIG MISTAKE!
The car reached Mumbai fine and I discussed the incident with my SA, showing him a picture of the can from which the fluid was filled. He advised me that they really do not recommend any DEF other than what’s recommended and asked me if the car had stalled at all. I replied that it hadn’t but if he feels so strongly about it, I’ll bite the bullet and have the tank drained and refilled with the correct DEF just to be on the safe side. I thought maybe its extreme but better safe than sorry.
The next morning, when the car was to be driven to the service centre, as the SA had predicted, it refused to start on the crank and started throwing up some error messages.
The Jeep had to then be put on a flat bed and sent to their Andheri workshop. By some mercy, the vehicle actually cranked up when the truck came an hour or so later so we could thankfully just drive the car up the ramp on to the truck, instead of towing it up.
Weak fuel pump | warranty replacement:
When the DEF tank flush and injector cleaning was taken up, the SA mentioned that they have also detected a “weak fuel pump” during their general diagnosis. This had nothing to do with the DEF incident itself. They promptly took the necessary permissions from Jeep and replaced the part under warranty.
TL;DR:
Top two images. The recommended AdBlue by Jeep. Bottom two images are the Tata DEF that was put on the highway. Please AVOID THIS!
The evident damange to the front right panel, the broken mirror. Minor damage extended to the front right door and bumper as well so all these parts had to be painted.
One of the error messages that was throwing up when the car refused to crank. Finally, we sent it on flatbed to the workshop:
Top two images: The replaced “weak fuel pump”.
Bottom two images: Taken while undertaking the flushing of the DEF tank and injector cleaning.
The first annual service:
Done around the end of May and at about 13,330 kms.
An uneventful affair. The car was sent late morning with my driver and came back home the same night. So all in a day’s work. The various job works carried out have been detailed in the attached bill.
While on the point of service, through my various visits to Jeep I have more or less zero’d in on a senior SA by the name of Michael and his deputy Abhishek who look after at my vehicle whenever it goes for anything. Michael came strongly recommended by a couple of Jeep Compass owners who are good friends and I’ve ensured my car only goes to this duo. Till date they’ve never disappointed and I’ve always been more than happy with the service I’ve received from them. Jeep A.S.S. horror stories are something I’ve dreaded since I’ve purchased the car but touch wood, I’ve never been at the short end of the stick on this front. I hope the experience remains the same in the years to come as well.
The final bill - totally around INR 15k. I opted out of some optional stuff like 3M which they had thrown into the initial estimate. My car had already undergone a comprehensive detailing pretty recently. Note that the bill displays the extended warranty period. There is also a general note on the DEF to be used. One that I’m not gonna forget in a hurry.
Some pictures of the car at the workshop before it was sent back home.
If anyone has any questions from my one year experience with the Meridian, happy to take them up as best as I can.
A final parting shot to conclude the update.
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