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My Tata Safari goes in for its 3rd service with 10,800 km on odo

1st August 2024, 16:02 by Brij Gawde

Some of the parts cost seemed prohibitive. Specially the fuel filter, PM2.5 filter and AC filter.

BHPian Rodie09 recently shared this with other enthusiasts.

Hello All,

Got 3rd Free Service (First major Service) done on my Safari. I am sharing the details and overall experience for others to benefit.

Long post alert

@mailtoansh, specially for you as you head for your 3rd Service.

Model - Safari XZA+ Adventure 7S
Kilometers - 10800
Service - 1 year/15000 km/ 3rd Free Service
City - Pune
Service Center - Garve Tata, Hinjewadi near Blue Ridge
Drop time- 1000 Hrs 22/07/24
Pick time- 1400 Hrs 23/07/24

Most of the service except washing was done in a few hours but I could not go the same day. Hence the next day pick up.

Dent to pocket - Rs.15,267

Prescribed Service Items:

Engine oil change 5 L Synthetic
Wheel Alignment and balancing
Air Con Filter changed
Diesel Filter changed
Sunroof greasing
PM 2.5 Filter
Windshield Fluid
Tyre Rotation
Brake pad cleaning
Consumables

Additional Items

AC Air Duct Clean

DEF 5 litres

Software not updated, they say it's updated already. It was done in Feb last, so I am unsure. They cleared the errors though and say it'll be smooth.

Overall experience - Very Smooth

Workshop Facility - Though a smaller SS, it was a neat and clean, well organized place. They take limited cars and being Monday morning mine was the second car. The place was never overstuffed or cluttered with cars in my 2 visits in 2days. Overall I'd rate it Excellent.

Staff - Polite and courteous. They hear you. I'd say at par with any other brand SS. Perhaps better.

Quality of work done -

Based on what I could see, it was excellent. No scratches, no grease marks, and properly washed. They even did some rubbing on minor scratches on the fender. Proper paperwork done in a professional way.

Cost -

Some of the parts costs seemed prohibitive. Specially the fuel filter, PM2.5 filter, and AC filter. I did not get to see even the discarded parts so sadly I left to trust them and had no other choice. Even if I can ask for discarded ones, they can bring them from any other bin and show me. What I did not like is that it does not look like a free service at all at 15K+ cost. They have put a high charge to damn everything, even the rags and solvents and grease. Of all things, is tyre rotation also chargeable? Greasing of sunroof, lubrication of door, etc. Then what is really done in Free service? Happy to be enlightened if someone can. I must say they are going as per system so this is not dealer or SS-specific.

Would I recommend this place? Yes, very much. Overall less/limited load, and better attention lead to better quality.

Minor problems that I shared with SS and Response/rectification

Wind noise from driver window - Known Issue
Wiper noise - They did something to the arm, noise was reduced but not gone completely
Grinding noise while starting to move in the mornings (rainy season) - I was told this happens, no big deal. But I see they did brake pad cleaning and charged in the bill.
Water dripping from hatch struts long after washing - I was told this is normal
Overall shaking (mild) when trying to accelerate from a standstill - I was told this is normal
The left rear speaker gives up at high bass at times - Nothing done and I didn't want them to fiddle much anyway
All window panes come up wet if rolled down and up long after washing - I was told this is normal

Invoice detail (attached as PDF too)

My advice to anyone is to check out the TMSC app. It is helpful.