Got a faulty dashcam unit: Seamless customer care experience from Viofo

A new unit was shipped out within 6 hours of raising this request.

BHPian callmeneo recently shared this with other enthusiasts.

Appreciation post for Viofo customer care:

I recently bought a Viofo A229 Plus and the units were faulty. But I still kept them to test for a couple of days.

It took a couple of days to realise that the videos were choppy, jittery and unusable.

Raised a request on WhatsApp with Viofo customer care.

A new unit was shipped out within 6 hours of raising this request.

They did not have the 2-channel and hence sent out a 3-channel one and asked me to use the front and rear cam units from this pack.

I got the replacement in 3 days. Installed and used it for several days to ensure everything was in order.

They arranged a reverse pick up of the faulty unit.

I didn't even have to write their address on the package.

One word of the entire process: Seamless.

Whoever is manning the customer care WhatsApp number needs to be given a raise for his/her efficiency.

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