Battery drain on my Interceptor 650 makes me question Enfield's RSA

A month after the service, I got the check battery light on in the instrument cluster. The next day the bike refused to start and I had to call the RSA.

BHPian Raul258 recently shared this with other enthusiasts.

So I had got my RE interceptor last year and had an uneventful year in terms of the maintenance of the bike.

Had my second service in May 2024 at Kwality service center Jarganahalli, Bangalore. I had mentioned a few concerns during the service which was engine stalling and front tyre wobble. Got the bike with none of the issues rectified from the service center. I had the bike delivered to my workplace after service and had no time going back to the service centre.

A month after the service, I got the check battery light on in the instrument cluster. The next day the bike refused to start and I had to call the RSA. The RSA seems to be managed by another firm named Europ assistance. They sent me a number of a technician at Kwality service center who was assigned my case. I called him and he had no clue about the issue.

He told me he can't come now and the RSA will only be available tomorrow and if I want I can jump start the bike and reach the service centre! I was shocked at this point. I was lucky the bike was at my apartment and not in the middle of the road. I managed to start the bike by rolling down a ramp in my parking lot and headed to the service centre.

Just 1.5 km from the service centre, the bike stalled again and I was lucky not to be hit by any vehicle behind me. I managed to park the bike at the roadside and called the service centre again.
The response I got was very callous. I told them I will pay for the transportation and I just wanted to jump start the vehicle. But they just told me to wait and will get back. I waited for an hour just five minutes away from the service centre.

Finally I decided to call the nearby garage and they came within 10 minutes and replaced the battery on the spot. Had to pay 3500/- for a new battery which was supposed be replaced for free under warranty. I was literally pushed for extending my RSA from the RE service centre last month and had paid 999/- for having a peace of mind.

My question to RE is how can a battery drain out in a 1 year old bone stock vehicle? And why do they offer RSA if they don't intend to provide good service?. RE is just riding on the fan following for its brand name and it's just a matter of time when their market position is taken over by some other manufacturer.

Here's what BHPian Captain_Slow had to say on the matter:

The RR (Regulator Rectifier) unit in the interceptor is a common problem. My bike faced the same issue, battery replaced and next the battery light comes on again.

I had the RR (Regulator Rectifier) of my bike replaced 2-3 times. All this happened post warranty.

It would be best to choose another service center and leave the bike there and let them fix it for you.

Here's what BHPian V0rtex had to say on the matter:

You should email RE regarding this. Battery drainage is an issue with the interceptor, especially if you leave the bike unused for a couple of days.

BHPian Raul258 had the following update to share:

Update on the issue: I dropped the bike at another service center and they replaced the RR unit in the bike under warranty. The low battery sign has gone for now.

Read BHPian comments for more insights and information.