Why did a Safari Storme owner say; Dear Tata, don't try to contact me

My car remains in the same sad state thanks to their malicious practices.

BHPian viXit recently shared this with other enthusiasts.

Just read the post by Altrozed about his Tata Nano and felt like updating here.

Update:

TL;DR

Tata and one of its service centres remain thick-skinned and unapologetic.

The Team-BHP article about this thread made its way to many Google feeds and social media platforms like Facebook and Instagram with pictures of my car and a link to this thread. I had friends and family recognise my car from various sites send the article over and ask "Is that our Safari?!"

It came down from Tata Motors to the heads at the specific dealer. I was contacted by the CEO, GM, SM, SA of this dealer, and some customer care executives at Tata Motors regarding the "Concern raised by me on social media".

I will be forever grateful to TeamBHP and the team behind this amazing forum, take a bow, guys!

They immediately stepped into damage control mode and offered to replace all the seat covers in the car free of cost as a way of expressing their regret. I politely refused because I did not want any substandard work in my car. I was 100% sure that this work would be no different than anything done before.

I was going to accept only an OEM replacement. But they mentioned that the seat cover, although an OEM part, is not available separately. They offered to get proper seat covers made to replace the ones that they damaged. I agreed on one condition that I would check it in person and only then put it.

That as usual didn't happen, it was delayed for months and some substandard slip-on covers were brought home to put on the car when I repeatedly asked about the covers again. They not only blatantly lied about the "Factory Fit" but also promised "Nappa Leather" which was another joke in itself.

All that notwithstanding. No other complaint was addressed. The frame they broke around the music system remains like that.

They messed with my amplifier and tampered with its mounting despite me telling them explicitly not to touch any of it.

My speakers stopped working repeatedly. They tore open all my wiring and spliced stuff together. They tried to Bypass crossovers and wire the speakers directly. It can cause serious damage to my component speakers. Thank God I caught the idiots' incompetence in time.

I fixed all these problems on my own time and cost. Along with a lot of repair work. I am yet to fix the rattles in the doors because I have to purchase all the clips now that they broke. It is going to be quite an expensive affair.

I have given up on trying to get any support from Tata in this matter and despite the help of this great forum in getting the posts on FB and Insta (Forever grateful for the coverage), they seem not to budge. My car remains in the same sad state thanks to their malicious practices.

And the best part, they closed my complaint again without my discretion. Shame on you Tata for encouraging such practices.

Dear Tata, don't try to contact me. You have lost a customer of 2 decades. The Tiago and Safari we have right now will be the last.

They have requested me to remove my posts, but I'm not even sure it can be done, This thread shall remain up here for eternity. And I shall ensure it.

Note- Everything that I have mentioned in this post has been documented with pictures in my previous posts on this thread.

Here's what BHPian 2TR-FE had to say about the matter:

Such a sad state of affairs in a big city like Hyderabad. Interestingly, this Tata service centre has a good rating on Google Maps. No wonder how they manage to do it!

I sincerely wish that every dealer must undergo a strict series of tests by their respective manufacturers to keep the service levels in check. Or else, they will hit their toes with their axe!

Hope VAG SVCs learn something after reading this thread.

Here's what BHPian UD17 had to say about the matter:

I could sense a great pain in these words. Precisely for this reason, I have always made an arm's length with Tata vehicles. Whatever their sales number, I would never buy their vehicles, Reason- I keep on coming across Quality/Dealerships/ and other ownership trouble-related issues for Tata Vehicles.

As a working professional, peace of mind is the biggest thing for me rather than showing off a pedigree which will get you stranded anywhere in the world.

I wish you all the best in restoring your vehicle. Rightly so along with DIY, take help from FNG guys rather than going back to the dealership which has proven a futile exercise till now.

Here's what BHPian som9729 had to say about the matter:

I purchased 2 cars from their Banjara Hills outlet a very long time back.

Servicing was at their Tolichowki service center.

1st was an Indigo VX or something (2004 Model) and 2nd was an Indigo XL DICOR (2007 Model).

Maintenance was an absolute disaster. The XL's turbo would never run. It was always like driving an ambassador!

Looks like nothing has changed, even after a decade! Escalations & repeated complaints never gave any results.

End result - I was forced to sell off the Indigo XL, and this time after some research, bought a Toyota. Never looked back!

Check out BHPian comments for more insights and information.