From day one to 40000 km: Phenomenal Tata service experience in Kolkata

Their commitment to customer satisfaction, timely service, and honest pricing has kept me confident in my Tata Harrier’s upkeep so far.

BHPian MotoKind27 recently shared this with other enthusiasts:

Tata Lexus Motors Nalmuri Service Center (Kolkata) – 40,000 km Service Experience with the Harrier

Hello Team-BHPians,

I wanted to take a moment to share my service experience with Tata Lexus Motors Nalmuri Service Center, Kolkata, after clocking over 40,000 km on my Tata Harrier. Having experienced the ups and downs that come with owning and maintaining a car over this distance, I can confidently say that Lexus Motors has played a big role in keeping things smooth.

• Vehicle: Tata Harrier
• KM Covered: 40,000+

Service Experience – Honest and Efficient

From the very first service, Lexus Motors has maintained a high level of professionalism. Their staff is approachable, knowledgeable, and always willing to listen. I’ve interacted with the same service advisor for most of my visits, which helps a lot in terms of familiarity and trust.

• Transparency: One of the highlights of my experience has been their transparent approach to service. No hidden charges, no unnecessary upselling. I always receive a clear job card with expected costs before the work begins, and the final bill has never had any surprises.
• Cost: Service costs have been very reasonable so far. Even at the 40,000 km mark, I haven’t felt like I’m paying a premium. They follow Tata’s standard service schedule closely, which keeps things predictable.
• Timeliness: This is where Lexus Motors really shines. Whether it’s a routine service or something more urgent, they have always stuck to the promised timelines. In fact, on a couple of occasions when I had travel plans, they even managed to fast-track the work and hand over the vehicle earlier than expected.
• Upgraded Facility: Recently, the service centre has undergone a noticeable upgrade in line with Tata Motors’ new standards. The waiting lounge is cleaner and more comfortable, the service bays look better organized, and the overall workflow seems much more streamlined. You can tell they’ve invested in improving the customer experience.

What Could Improve?

Not much to complain about, honestly. But if I had to nitpick, the service centre does get quite busy during weekends, so it’s better to book your slot in advance. A mobile app-based service status tracker would also be a welcome addition for better transparency during the service process.

Final Verdict:

If you’re a Tata owner in or around Kolkata, I’d highly recommend Tata Lexus Motors for both routine maintenance and unexpected repairs. Their commitment to customer satisfaction, timely service, and honest pricing has kept me confident in my Harrier’s upkeep, and I look forward to the next 40,000 km and beyond.

Check out BHPian comments for more insights and information.