Visited Delhi's Shakurbasi driving test centre; 13 things I noticed!

Maruti may have given the centres, but the staff needs to be trained properly.

BHPian KMahant recently shared this with other enthusiasts.

Yesterday, we went to the Shakurbasti Driving Test Centre, near Pitampura, Delhi for our morning booking slot at 11:30 and reached 10 minutes before that. There are a few points which I wish to bring to your attention:

1. There was no proper entrance assistance/queue and all the cars were trying to get inside the campus overtaking each other without any procedure whatsoever.
2. After entering the waiting area, the TV screen was running a video on a loop of the automated test. The staff was trying to assist the applicants who were going for the tests. One person also gave the demo to everyone while showing the clip on the screen.
3. When my wife started the test, she completed all 5 stages including the parallel parking and thereafter, waited behind the Yellow Line, which is evident from the dashcam footage of the car.
4. While she was waiting behind the yellow line for the signal to turn green, I asked one staffer to see if there was a problem since the car had been there for a long and the signal had not changed. He saw from the window and replied, "Every signal is functioning properly." and went about his work.
5. After 2 minutes, she was signalled to exit the track as the software did not capture that she had completed the parallel parking properly and was waiting to proceed to the last stage of the gradient test.
6. Upon complaining to the staff that the entire test was done till parallel parking and she was waiting before the yellow line, the staff casually remarked that the demo had sufficient information and they could not be blamed for the software not capturing our vehicle.
7. The entire staff of around 5-7 young persons expressed no inclination that they were supposed to guide each person at every stage. Knowing fully well that she was waiting before the yellow line, the staff was not interested in resolving the issue and handed over the papers with a failure report.
8. Since the clip showed that the Applicant was waiting before the yellow line and not struggling to park/drive, the lack of information the Applicant should have been given assistance instead of hiding before the automated system’s fault.
9. The staffers had no answer to our queries about the assistance to be provided in rare instances instead of just remaining quiet. The entire staff can be replaced with robots if this is going to be the attitude.
10. In one instance, the same staffer I spoke with, intimidated a young boy who was making a video clip. The boy was then taken inside a room. If the use of mobile phones is not allowed in the waiting area, there should have been signage instead of trying to behave how the staffer did.
11. The behaviour of the staff by trying not to address the issue and instead blaming the system leaves the citizens with no help. Upon asking the staff to provide assistance, we both were told, “Online complaint kar do aap.”
12. The staff should be for the assistance of citizens instead of hiding their responsibilities behind software glitches. The entire track is so poorly managed, the overtaking track had no poles as given in the demo, and the gradient section was full of bushes which had never been trimmed in months.
13. The track needs more signage in many places. What was most shocking was that no staff member was on the track and all left the applicants on the mercy of software.

MARUTI MAY HAVE GIVEN THE CENTRES, IT IS FOR THE GOVERNMENT TO TRAIN THE STAFF PROPERLY INSTEAD OF LEAVING THE CITIZENS HELPLESS.

Link to download the parallel parking clip

Screenshots are also attached showing that the car was parked and waiting for the signal to turn green.

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