Unhappy with Ford service: Rethinking decision to retain Aspire longer

For a simple job like replacement of a tyre, they asked me to book an appointment after 3 days.

BHPian Razor44 recently shared this with other enthusiasts.

My Aspire Sports Diesel is currently in its 6 year and have run 45k kms. Ownership has been absolutely fuss free and the the car puts a smile on my face whenever I press the accelerator pedal. I have always serviced my car at the Raipur dealership ( bought it from there too) and service has been a very positive experience so far. Now the dealership has been taken over by Citroen but the Ford service remains but through a separate entrance.

Recently the front right tyre got damaged and I took my car to service to replace it. However my experience this time was quite different. Half of the service floor and the office area has been taken over by Citroen service (don't know whether same or different owner though). The Ford staff seemed very reluctant and apathetic. For a simple job like replacement of a tyre, they asked me to book an appointment after 3 days. Apparently even running repair cases have to take appointment atleast 3 days in advance! Their attitude was very negative to say the least.

For the first time in my life , I felt a pang of regret or even some anger at Ford for leaving it's customers in a lurch. Recently Ford had sent a message that the Fordpass app will be available till Dec 2024, which made me think that the regular service should be available till end of 2024. And I was very happy with my car and was planning to keep it atleast for 2 more years. But now I am having thoughts of replacing my car. Worst of it is that my Ford with its solid build, fine handling , cheap service (cheaper than Maruti in my experience)and explosive acceleration has spoilt me so much that I am not able to think of a capable replacement.

Ironically enough, there was only maybe a couple of registered Citroen C3s on the shop floor and the dealership had zero visiting customers .

Here's what BHPian Kosfactor had to say on the matter:

In one of the biggest malls in Bangalore half of an entire underground parking was only filled with used Ecosport, I think Spinny was the dealer. This many Ford cars , I have never seen them, the ones in the city were giving it away and moving to other brands.

Routine maintenance is one thing but when something breaks, you'll feel the pinch, not recommended for daily use vehicles, so yes , please sell it off and move on. It's not that hard, there are plenty of good vehicles in the market.

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