Jeep Compass battery becomes weak in 2 years: Replaced under warranty

During the claim process, the Exide battery showroom guys made no fuss. They did not even ask for the bill, just the warranty card was fine.

BHPian ramnaresh_2000 recently shared this with other enthusiasts:

Got my battery changed under warranty:

When I took my car delivery from the service center, the SA hinted to get the battery checked and changed as there were signs of delayed start during cranking up the engine. I have not noticed any and hence ignored his advice. I thought maybe they were trying to extract more money, so I just nodded and took delivery.

After a few days I noticed that the initial starts were getting delayed, the MID showed a healthy reading of 14.2 during running and 12.6v before cranking. I then visited a nearby Exide showroom, they tested using a meter and recommended a battery change. Below is the print out report from the meter.

The Exide showroom guy asked for the warranty card, I had it handy in the glove box. Thankfully it was still under warranty. He said they don't have this battery in stock but can get it within a week. They have to send the old battery and then will get a new one. They did not have any loaner battery.

Exide provides 30 months warranty.

I had no choice, hence obliged. He asked me to share my location and a technician would come to my home and pickup the battery and charge 400 bucks for fixing the new one. I was fine with it.

The technician visited my house later that night, after a couple of follow-ups and took the old battery and also took my warranty card. After 5 days, I followed up and they confirmed that they received the battery, but as it was raining heavily the technician was not working. Finally, after 3 days the technician came and fixed a new one.

After fixing the new battery the MID showed a "Parksense service required, contact service center" message. However, after riding for a few kms it disappeared and did not come back.

Hopefully, this new battery will last for another 3 years.

During the claim process, they made no fuss. Did not ask for a bill, just the warranty card was fine. The whole process would have been even more smoother if they had a loaner battery in stock.

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