1 yr / 15,000 km service of my VW Virtus GT Plus: My overall experience

For 2-3 days after the service, I noticed that the car was returning a much lower fuel efficiency.

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My Virtus GT Plus completed 1 year this month and I got the 1 year/15k service done at the VW Hosur Road (Elite Motors) service centre.

Overall it was a good experience - I reached there at 9:15am and had to wait for around 10-15 minutes for an advisor to be free. There weren't any issues as such that I was facing so the inspection was very quick. He checked the odo, engine bay and a survey of the vehicle condition from outside to see any scratches etc.

He suggested that as part of the 1yr service they will change the engine oil, brake oil/cleaner, change the filters and check the type alignment and balancing in addition to whatever standard inspection they do. I said no for tyre balancing/alignment as my car is very less driven (only 6k in 1 year) and haven't experienced any issues wrt balancing/alignment yet, moreover, I know they rip off customers by charging 1.5x to 2x for such services. I had one complaint that was of driver window one touch down/up not working every time.

The initial estimate he gave was around 7k. I left the service center by 9:50am with an ETA of completing the service and being ready to pick up on the same day before 6pm.

I got 2 calls from the advisor during the service - one was to tell me that he had updated some software for the window motor setup and the 2nd was to push me to get the wheel alignment/balancing done. In the 2nd call, the SA said that he test drove and felt the steering to be tight so I should get the alignment/balancing checked. I told him no firmly this time again.

Then I got a call that the car will be ready to pick up by 4:30pm. So I reached there by 4:45pm and the car was ready. I got the bill from the SA which was for INR 5460.

A couple of surprises for the charges were that they charged some 200 odd rupees for the software update and some random charges for disposable seat covers, rubber & plastic care which were a total of around INR 350. I didn't argue about these apart from asking for clarification once and paid the bill and was on my way.

The main components in the bill breakup were - engine oil (4.7L worth INR 3150), Break cleaner (INR 599), AC Filter (INR 470), OIL Filter & Plug (INR 400) and GST of INR 800.

Post service I have noticed much lower FE for the first 2-3 days where when driving at 40-50 kmph on empty roads (e.g. the intermediate ring road etc) the FE was still 7kmpl or lower. I haven't taken the car for a long drive since then, so will observe and see how it goes.

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