XUV700 connected car features not working: How I easily fixed it myself

Neither the phone that had the Mahindra AdrenoX app nor the SUV that had the Vi eSim were working.

BHPian abirnale recently shared this with other enthusiasts.

I think I found a situation that many folks have reported earlier - Car losing connectivity / Connected car feature not working. While there could be many reasons why this happens, I think I found one such scenario and the fix too - the one that doesn’t need the visit to ASC.

On May 19th, we were at the banks of Cauvery, in the jungle with zero connectivity to any sort of network - let alone Vi. So obviously the connected car features (viz. Lock, Unlock, Remote Start / cooling) did not work while out of network. Neither the phone that runs the Adrenox app nor the Car that has Vi eSim worked.

On 20th May, the car returned to the urban jungle where connectivity is not an issue. I did not notice that the Car network connectivity wasn’t restored. I was thinking something was wrong with the mobile app - tried logging out and in to no avail. Then it dawned upon me - checked the car ICE display. The network signal icon with the car on, it always showed zero signal! When I logged into the app, none of the trips from May 19 onwards were logged in the app. This basically means, without eSim having signal and connectivity, even the car tracking is useless.

So I did a simple fix - use the spanner provided in the car’s stock toolset and disconnected the battery for about 5 mins. And then reconnected it again. And there we have the connectivity restored. All the features including lock, unlock, trip tracking etc. is working like normal.

So here is the summary - when things don’t work, try Ctrl + Alt + Del! Meaning, battery disconnect and reconnect! This car is half mechanical and half computer - some of the computer hacks should work here too!

Warning - These stunts are done under expert supervision. Do not imitate these yourself if you aren’t a stunt-man or have expert help at the site. Meaning - battery terminal, connection and disconnection require some care and knowledge. Do it only if you know how to disconnect and reconnect the battery. There will be a battery disconnect event logged in the ECU that M&M can read when they connect their laptop. So big boss is watching you, albeit remotely.

For reference, trip snapshots from Adrenox app before and after the connectivity saga:

The trip - on the way to the jungle, no network destination:

After the connectivity was lost, until I noticed the lack of connected features:

After the battery power recycle happened:

There are a lot of such small nuances that one must understand and learn as the machines get more complex and difficult beyond just pure mechanical things. These discoveries / FAQs or DOs and DONTs are what will make your ownership anxiety free - be it any car, and not just XUV-7-Oh-oh!

Stay tuned for more updates and experiences.

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