Tata ASC damages my Tiago EV during servicing: My harrowing experience

That same evening I got a call saying, "Sir, we are sorry, we have scraped your car!"

BHPian frankmehta recently shared this with other enthusiasts:

I own 2 Tata Electric Cars now, one is a Nexon EV and one is a Tiago EV.

Both cars have been bought brand new, and are quite reliable. However, a few small quality related niggles have been noticed in both cars, and I report them duly when it goes for service.

Both cars go to Puneet Motors, Worli, for service, and overall, it has always been a painful experience sending the car there for even a routine service, as the cars lie for 2 (or maybe more, if its over a weekend) days without even moving, and no work is done on them, and they cite excuses like they have been overloaded.

My Nexon EV was having an annoying noise from the first week of ownership, and I have sent the car at least 4 times to the service centre, over and above the normal service to resolve this issue, where even in the service, my complaint was always the brake noise, but they did multiple part changes, without resolving the issue.

Finally, I had to write an email to them, that my car has gone to them at least 7-8 times for the same issue, and the issue wasnt resolved, and I did get a call from someone in Tata, assuring me it will be done. I said I would not want it to be done in Puneet Motors, as the usual dilly dallying continues and they would take long. They agreed to give me a loaner car, and I agreed to send it to Puneet.

The car was with them for 8 days, and turns out, it was a simple BRAKE DRUM issue.Please note, I have been paying Rs. 1200-1400 rupees EXTRA every time the car goes to them, citing BRAKE SERVICE. It is NOT in the user manual as part of the Service Schedule, but they scare us saying your warranty will lapse if you dont service.

HOW DID THEY NOT NOTICE THE BRAKE DRUM ISSUE IF THEY SERVICED IT TWICE????

Ok, anyway, the car was sent back, and it's working fine since then.

In the meanwhile, I had a brake light popping up on my cluster in the Tiago EV. The issue was reported to them, and I said they can pick up the Tiago while dropping the Nexon.

The Tiago was picked up promptly but they kept it lying around for 3 days with no resolution. 2 more days later, finally, I got a call saying car is ready.

That same evening I got a call saying, "Sir, we are sorry, we have scraped your car!"

It is a minor scratch.

This call was 4 days ago. I have now received the image of the car in the SAME CONDITION AS IT WAS, 4 days ago.

THIS doesn't look like a scratch. It most definitely has taken a hit, or been hit against a pole or something hard.

I was furious, and I said I wouldn't take the car back with a scratch. The car is now there in it's 7th day.

To add insult to the injury, I got a CHALLAN from the RTO because they had parked my car OUTSIDE the service centre owing to OVERLOADED situation.

I have sent emails to Tata, which I am attaching here. Look at the turnaround times, and the utter callous attitude of Tata and Puneet Motors to their customers, guys.

I would recommend thinking twice before sending your car there.

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