Steering rack fails on my 2019 Endeavour: Replaced in anytime warranty

After inspecting, the dealership came to the conclusion that it was a steering rack failure, which is a known issue with Ford cars.

BHPian gaganjoysindhu recently shared this with other enthusiasts.

Starting my story from the beginning. One fine day while I was coming back from my office I suddenly felt the steering of my car behaving abnormally. I was able to feel very small potholes through my steering and while I was trying to turn the car the steering was giving very minimal jerk.

The next day I went to the Authorised Ford workshop in Chandigarh to get it checked. My car was thoroughly checked and was driven for around 30-35 km by at least three mechanics and the Dealership manager but nobody found anything wrong with my car's steering. I was pretty sure that there was some problem, so I told them to give me Ford's anytime warranty as my original warranty was expired. They again tested the car and scanned for any errors, when nothing wrong was found they accepted my request and for around Rs. 33000, my car was again covered under warranty for 12 months. The only rider that comes with Ford's any-time warranty is that one cannot claim it for the first 30 days after getting it.

Now comes the interesting part. After about 2 months and driving around 2000 km one fine day my steering suddenly gave up and became rock hard but before that it started giving errors of the steering malfunction. By god's grace, I was just outside my home.

Next day I called Ford RSA and within 30 min the flatbed came and my car was taken to the dealership.

After inspecting, the dealership came to the conclusion that it was a steering rack failure, which is a known issue with Ford cars. The warranty claim was accepted by ford the next day and it took around 15 days for the complete steering rack to arrive and get replaced.

Overall it was a very good experience with Ford. Although it took 15 days for it to get replaced, no question was asked of me and 15 days is acceptable to me as the part was not a regular one.

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