Pleasant experience with Ford's RSA when my Ecosport's battery failed

I know that the RSA service providers are third party and that it is not ford who provides the service, but the Ecosport keeps giving me reasons to be happy everyday.

BHPian Combustion29 recently shared this with other enthusiasts.

Just wanted to share a recent incident with my Ford Ecosport SE TdCI 2021.

Yesterday I had gotten out in my Ecosport to run errands, and once i got back into the car, the car would not start, this has never happened in my 73,000 km ownership. It seemed like a battery issue and, rightly so the battery symbol had lit up in the MID, since it was raining, finding a nearby mechanic to jumpstart my car was not possible, then it just hit me that I still had RSA (Road Side Assistance).

I called my service advisor from Fortune Ford (kondapur, Hyderabad), he gave me the RSA helpline number and I called them, the call got connected to IVR and it said I will get a message with a link to fill in the details. The link had me fill basic details like location, Registration etc, filling up the form hardly took 2 mins, and within 5 minutes I got a call from the customer care, confirming my issue, she said that help would be there soon.

Within 5 minutes of my call I got a call from the agent who was assigned to me, he told me he was coming, and he was at my location within 20 minutes of me speaking to him, and he jumpstarted the car using a battery he was carrying with him using proper cables. I knew that RSA was free and i did not have to pay him anything, but i expected the agent to ask for some money, but to my surprise he did not.

To sum up the entire process of me calling me calling the RSA helpline to the agent coming to me took less than 35 minutes, and I don't live in the center of the city, I live towards the outskirts, (Osman Nagar, Tellapur. Fellow Hyderabadis might understand) I was surprised by the quick turnaround time and the prompt service.

I know that the RSA service providers are third party and that it is not ford who provides the service, but the Ecosport keeps giving me reasons to be happy everyday.

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