My Toyota Innova Crysta 2.8Z: 1,80,000km service update

As a part of 180k service, entire car inspection was recommended, considering the mileage of the car I said okay to this, inspection costs 3640rs, little on the expensive side, but I got a detailed report about the cars condition

BHPian jonesanto recently shared this with other enthusiasts:

Service is done last month. As a part of 180k service, entire car inspection was recommended, considering the mileage of the car I said okay to this, inspection costs 3640rs, little on the expensive side, but I got a detailed report about the cars condition. Upper arm ball join and end steering rack showed damage and those were replaced promptly, mechanically and electrically no other errors were found. Other recommendations were, engine flush, cabin filter change. Then the usual AC duct cleaning which costs 1700rs, considering how dusty the road conditions are due to six lane work in progress, given a go ahead for this. Car was kept at service station for a day, I am mostly happy with the service.

Observations after service:

First major change I noticed was the AC cooling, after the cabin filter replacement, cooling improved. The old one must have been really dirty. Toyota usually don’t change cabin filter at every service, they clean it. Overall, the car felt smoother to drive, it is a typical feeling after every service. Car was cleaned well, delivery was on time like promised, service advisor communicated well regarding the service and parts.

Things I am not happy about:

Driver side door and boot door started developing small creaking noise while opening, not always, but the noise is there. I reported this and it was never attended, in the bill I was charged 746 rupees for TGLOSS Mech care, when asked about it, they said, it’s the lubrication for door, battery terminal etc. This was a 100% rip off, even at battery terminal, no grease was applied.

In the morning, while reversing, slight noise comes from back drum while applying brake, you can hear it only if the windows are down. It goes away completely once the car has run about a kilometre. Told them to check the rear drum and clean, if required. Nothing was done about this too.

After the service, I gave a feedback and the same day I got a call from service centre and later from service advisor who attended the car. They apologized for missing these two areas and requested me to drop the car and offered to waiver TGLOSS Mech care charge, I have not gotten the time to drop the car yet, but planning to do it with in a week’s time.

New car itch is there, but the situation has not changed, I am not in station most of the time, it doesn’t make any financial sense to purchase a new car. An ideal upgrade will easily cost 40 lakh plus. Most importantly, Crysta doesn’t give any reason to justify a new car purchase either. It runs absolutely fine. Shut the door, outside noise stays outside, even after 180K, that’s saying something. No squeaking, whining, even if the music is off, cabin is silent and provide me with a pleasant driving experience every time. Over the years I have become an extremely sedate driver, but when push comes to shove Crysta still surprises me with the power she has on tap.

With 2017 Hexa AT

Correct me if I’m wrong, Hexa is the last BOF from Tata, right? I am pretty sure Crysta will be axed this year or max by next year. But if GOVT doesn’t put a stop to it, we will be seeing first gen Innova’s and Crysta’s plying through our streets even in 2045.

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