Brand new Mercedes GLE300d | Oil pump failure

It is quite disappointing that Mercedes still cannot get its reliability right, 3 decades after Jürgen Schrempp almost ruined the company's reputation with a brutal cost-cutting drive.

Ankit Agrawal shares his predicament with us! Unfortunately, Mercedes is like the "Tata" or "Skoda" of the luxury car sphere when it comes to niggles, problems & reliability. A cursory search shows many other such reports including engine failure in a new GLE, brand-new cars with issues, obscene repair costs due to a broken bolt, 4 breakdowns in 5 years and more. It is quite disappointing that Mercedes still cannot get its reliability right, 3 decades after Jürgen Schrempp almost ruined the company's reputation with a brutal cost-cutting drive. 

I am from Raipur, Chhattisgarh. I bought a brand new GLE300d in December, but Mercedes India delivered a vehicle with a defective engine to me. Since the day of delivery, the SUV is with the Mercedes Raipur Showroom and they haven't rectified the defect yet. We are having a major dispute with Mercedes-Benz India. 

 

1. First of all the vehicle was sent to the showroom on the second day of ownership. The Mercedes team coordinated with Germany for a week and sent the vehicle back saying it's just a sensor fault. 

 

2. It has been one and a half months that the engine issue has not been resolved. 

 

3. Being such a major issue in a brand new vehicle of a brand of this stature, they didn't even provide me with a courtesy vehicle .

 

4. After 10-15 days, the vehicle was sent back . They now told me that there is an issue in the oil pump and the new pump set needs to be ordered from Germany. 

 

5. I denied going through any engine part replacements and asked for a new vehicle.