Bangalore to Chennai in the Neugo EV Bus: What left me dissatisfied

While we were approaching Vellore, the bus was halted without any announcement.

BHPian RajaGS recently shared this with other enthusiasts.

I happen to travel in NeuGo bus from Bangalore to Chennai on 6-Jun-24. It was happy that I could catch the bus in front of Manyata Tech Park at convenient timing. Bus reached the spot on time at 8:30pm. It was hybrid bus with both the option of Berth and Seating arrangement and depending on once need, we can opt for and accordingly the pricing.

While the bus is quite nice and the berth is convenient and was expecting a smooth ride till Chennai.

It took 2 hours to cross Electronic City (which is as per their schedule), it took 8 hours to reach Chennai CMBT though there was not much traffic throughout the journey.

While we are approaching near to Vellore, the bus was halted without any announcement. On enquiry with cabin crew, i understood that the bus require charging and it seems there is a pit shop exclusive for NeuGo busses for charging. With only 2 ports available, there was 5 busses already waiting for their turn to charge. There was no proper food available with only Tea and Coffee from a small vendor there.

Also the AC was switched off, which resulted lot of suffocation inside the bus which resulted most of people who are awake have to get down of the bus. As it was a rainy day (luckily a slight drizzling), it was really a pathetic situation as no chair with proper shed provided for the passengers to sit.

Having said it was 2am, when the bus stopped, the journey resumed at 3:35am and resulted most of us to sit somewhere on side of the road.

Knowing that there are so many busses in transit in this line, why don't NeuGo have more charging ports? What will be the state of the bus, if there is a power shutdown?

I understood that these busses can cover a distance of 270km in a single charge, they should have charging station at least in 2 to 3 places.

Moreover the end-to-end travel journey from Manyata Tech Park to Chennai CMBT took 10 hours, which is way beyond the expectation.

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