Why I changed RE dealerships to purchase my Himalayan 450

The second dealership experience was much better & also had a bike in stock, cutting down on the waiting period.

BHPian pedrolourenco recently shared this with other enthusiasts

Finally took delivery of my Slate Himalayan Salt Himalayan 450 yesterday. Yes I had booked the Hanle Black at Saini Motors, Margao but finally bought the bike from Auto Guides, Panjim.
Very long story about the pathetic experience at Saini that made me not buy from them. I'll give a brief summary.

I had booked the bike while I was on the ship. From the beginning the response from the SA was really bad. He was not bothered to reply to my queries. Then he gave no option for me to book by paying through bank transfer. He had no clue about extended warranty and service. My wife went and did the payment. They made her wait for a long time. Finally when I came down the bike was in stock. I made the full payment on Thursday. Till Friday they kept saying that they have not received the money. Around 2PM I got a message that the transaction has been reversed. I called and asked and they said there was some issue with their bank. When I asked they was not ready to say if the issue was resoled but told me to retry the payment. I said I am not retrying until I know they have resolved the issue. I said I wanted delivery on Monday. They say they can't guarantee that even if the bank issue is resolved as their trade licence has expired and RTO is not registering their vehicles. Again no commitment on when they will get that issue resolved. I told them to just cancel the booking.

Called up the Enfield Garage Cafe and they said there is a 3-4 months waiting. Next I called the Panjim dealer Auto Guides. They had Kaza Brown and Slate Himalayan Salt in stock. Went on Saturday and booked the Slate Himalayan Salt. Could not make the full payment as I had to wait 3 hrs for the beneficiary to be active on my app. Went to the bank and did a RTGS. It was already 6 PM and the dealer was shutting for the day so they said to take the papers on Monday. Monday morning I collected the papers, did the insurance and rushed to RTO. There was a Taxi being registered before me and they had some problem so I could not get it done before lunch. Did the registration post lunch and later went with my wife and son to collect the bike. Reached there when the were ready to leave for the day but the waited for me. Number plates should be ready tomorrow.

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