VW Polo 1.0 TSI - Engine fails, car breakdown, owner helpless

On 09/05/2021, the engine failed and my car has been in the service center since. Within just 7 months time, the engine cylinder apparently failed.

Rajesh KR shares his predicament with us via this page! He is clearly troubled & exasperated due to VW's poor response to this massive failure.

I purchased a VW Polo 1.0L TSI on 15/09/2020. On 09/05/2021, the engine failed and my car has been in the service center since. Within just 7 months time, the engine cylinder apparently failed. This is a serious issue with the new 1.0L TSI engine! The worst news is that, Volkswagen is not taking responsibility on this quality failure. The company's response is pathetic. Since the cars are purchased from the dealer, Volkswagen will never respond to you properly, even for a serious failure like this.

This is my personal opinion = never go for a brand like Volkswagen ever!

Dealer shared this information over the phone = one of the cylinders has gone bad. They are suspecting the head having some problem. Instead of ordering the complete head, they have ordered for the defective springs and a few other items. Cost factor!!! Spares are not available in the factory and we're waiting for the dispatch information. Nobody knows when it will come.

Dealer is willing to replace the parts under warranty. But my concern is, how can I trust this engine anymore??? I don’t know how & when it will get repaired. No assurance from the dealer either. Why is VW / the dealer not replacing the complete head/engine.

It is just a 7 month old vehicle and run for 25000 km. I'm worried about the quality of this new 1.0 TSI engine and the pathetic response from Volkswagen to an engine failure.

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