Tata Safari owner cautiously optimistic of Tata's service

It is the response to bad things that decide whether it is an experience to learn from or a bad situation to walk away from. So far, my vote is with Tata.

BHPian Neil Roy recently shared this with other enthusiasts.

Hi All, I have been reading all the posts (some very heated) on Tata being Tata and some defending the safari to the point of being branded fanboys. As an owner, I give below my continuing observations/hurdles/quality issues and I urge you all to analyse them objectively. As mentioned in my previous post, the check engine light along with the def light came on again after visiting 3 TASS centres and finally the call was taken to tow the vehicle to Tafe Access Chennai and do a detailed analysis. I can tell you honestly that I was very upset that the Safari was towed after finishing only 11,000 km but the silver lining was that the service of towing and call support was very professional.

It took Tata 3 days to analyse that the urea tank was faulty and needed to be replaced. It took another 7 days for the parts to arrive and finally, I got the Safari back.

As soon as I received the car, I took it for a 1000 km drive and ended up falling in love with the safari all over again. Finished the entire drive with my 78-year-old dad and even he was very comfortable throughout the journey.

In case you didn’t notice the handle, here it is.

As soon as I called up TASS regarding the door handle, they said that they will replace it within a week and parts have been ordered. The point that I’m making is that there are vendor issues/quality issues/service issues with Tata. But I am cautiously optimistic that they are really putting an effort in the right direction to get their act together. The moment my car went in for the 3rd time for the check engine issue, the TASS GM was on a call with me every day regularly updating me on the progress. There was also a Tata senior regional head for Tamil Nadu who was available every time I needed clarification.

While some may argue that a new product should not be like this, I say that stuff happens. It is the response to bad things that decide whether it is an experience to learn from or a bad situation to walk away from. So far, my vote is with Tata. I still believe in them for respecting the customer’s anguish and genuinely trying to solve the issue. Fingers crossed that like wine, the experience will only get better with time.

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