My Tigor got mangled in a crash: Tata's frustrating after-sales support

I was at a traffic signal and an MG Hector rammed into me from behind. My car has been lying at the service centre for the last 38 days.

BHPian bagariachirag recently shared this with other enthusiasts.

Tata Motors Post-Sales Service is a masterclass in frustration. In the thrilling world of car ownership, it's not just about picking the shiniest metal ("Desh Ka Loha' as many users shout on social media) on four wheels; it's also about the post-sales service. Strap in for a rollercoaster ride as we delve into my recent escapade with Tata Motors post-sales service, a journey that could easily rival a Greek tragedy.

Picture this: My innocent Tata Tigor, minding its own business at a traffic signal, is suddenly treated to an uninvited dance with an MG Hector in full-speed tango. As an added bonus, it decides to waltz into a Maruti Wagon R ahead, leaving my beloved Tata Tigor in a rather avant-garde mangled state. The desh ka loha is strong and nothing happens to me. Same with MG Hector. The Wagon R standing ahead is now shorter by 25%.

After this electrifying performance on the road, I rushed to contact Tata Motors for assistance. Their initial response was like a soothing lullaby – they promised to mend my wounded car and return it to me in no time. (15 days approx) What a comforting thought! But hold onto your hats, folks, because the plot thickens. I thought that this was pretty quick also because my Insurance Policy is through Tata Motors Insurance Brokers. I leave my car at a Tata service centre.

In the realm of communication, Tata Motors displayed a level of commitment that would make Houdini proud. They mysteriously disappeared, with my attempts to reach them met by an eerie silence. It was almost as if they had mastered the art of vanishing without a trace. If a Mr. India remake is to be made, he could be working at a Tata Motors Authorised Service Centre.

A mere two weeks, they said. However, it appears that they have a unique interpretation of time. My car has now been enjoying a leisurely stay at their service center for a jaw-dropping 38 days, almost like a long, unplanned vacation.

In my valiant efforts to voice my concerns and complaints, Tata Motors provided me with an enlightening experience – the sound of crickets. They showed a level of attentiveness to my pleas that's truly remarkable, in the sense that they didn't respond at all.

The relationship manager made a WhatsApp group with me and his bosses and puts the status; awaiting spare parts periodically and his bosses do not reply. I sometimes think that this is a planned activity and they are mocking us as customers of the brand.

This isn't my first rodeo with Tata Motors' post-sales service, and I can confidently say that they have consistently maintained their unique brand of service excellence. For those considering the joys of dealing with Tata Motors post-sales service, I wholeheartedly recommend it... if you're a fan of mystery novels with no satisfying conclusion.

In conclusion, my saga with Tata Motors India's post-sales service has been nothing short of spectacular. The lack of communication, extended repair time, and their unapologetic indifference to customer concerns have given me a newfound appreciation for irony. It's my hope that this blog serves as a cautionary tale, offering a glimpse into the delightful world of Tata Motors' post-sales service.

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Here's what BHPian SS-Traveller had to say about the matter:

Very poetic description!

At the level of damage that one can figure out from the solitary picture of the car that you have posted, I would have expected the insurance company to declare it a total loss. More pictures, from the sides and the front end, would give a better idea. The rear suspension mounts seem to have bent, so there's a good chance the vehicle will never drive straight.

Here's what BHPian sudeepg had to say about the matter:

Sorry to hear about your ordeal.

Several on this forum have advised that if you really like the car and the showroom experience is dismal, go ahead and get the car. What needs to be added to that is the after-sales experience too as a factor for the purchase. It is no secret here that Tata Motors' after-sales service experiences are terrible with most dealers in the country and Tata having no real say or control over these people.

It makes me wonder why people still purchase vehicles from Tata.

Here's what BHPian audioholic had to say about the matter:

What sort of an authorised service center doesn't even have proper levelled flooring for its workshop, that too a body shop? Just disgusting to see this in 2023.

Here's what BHPian VWAllstar had to say about the matter:

Disappointing and such horrible post sales service in a prime market like Mumbai. This is one of the reasons why I am worried about moving to Nexon EV. There are so many such horror events that it could put Skoda to shame. Loved your writing, sarcasm and frustration all in one. Sadly such writing reminded me of late. Mr. Bing!

To your solution, if the work hasn't started, why not move the car to Wasan Motors? Apparently, they are the best among the worst in Mumbai. More so, knowing that you had a bad experience, Wasan Motors may try to do better to have an edge for themselves. This thread could also help get your desired solution soon.

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