ICICI Lombard: Mobile self-inspection for policy renewal

ICICI Lombard has launched a new ‘Mobile Self Inspection’ feature in its Insure app that allows customers to self-inspect their car for renewing its lapsed insurance policy. This new feature has been introduced in an attempt to reduce the time taken for the process of policy renewal.

Traditionally, policy renewal requires a mandatory inspection of the vehicle, which can cause unwanted delay in the process. The insurer has now eradicated the need for a physical inspection by providing the new 'Mobile Self Inspection' feature.

Using this new feature on the company's app, a customer needs to first pay the policy renewal fee online. Once the payment is made, the app prompts the user to upload a self-inspection video. The customer needs to record a video showing the vehicle's engine and chassis number and then do a walkaround of the car as prompted. Other details required to be recorded in the self-inspection video include the odometer reading, engine start sound, underbody and a close-up of any damage on the car.

The company recommends that customers using this feature record the video in broad daylight with a phone that has a camera resolution of 3 MP or more and a fast internet connection.

Once the video is submitted for approval, ICICI Lombard will check all details and generate the updated policy within a few hours.