I bought a MG Windsor EV for my dad: Initial impressions

I have driven 2000 km. Only AC charging so far. Octillion guy's words - let the vehicle rest for 15 mins before DC charging, and after charging as well before driving. This will increase the battery life

BHPian Ash_Catchem recently shared this with other enthusiasts:

Researched well about the car and alternatives.
Two major USP -
1. Lifetime Warranty (for me)
2. More width than Innova (for my father).

We never had a car , so splurging Rs 18.5 lakhs (OTR) on a car was a big deal for us. Wanted to gift one to my Dad before he retired (this year)

Local showroom in Deoghar honored my request to bring the Test Vehicle to my door for my parents to look at the vehicle and feel the space

But I was skeptical about the warranty policy of the vehicle as well. So not only I book the vehicle, but I also mailed to MG about the same.

Also, I asked them to give me the latest VIN no. AND THEY OBLIGED

Booking was done on 6th Feb, and they gave me a report on WhatsApp for 18th Feb that the latest FEB 2025 made vehicle has been dispatched and it will reach the local showroom soon. This communication was done with the Dhanbad Team in Jharkhand, as the service center for Deoghar is there (120kms away).

Since I was still skeptical about the range since I read a lot of people were getting 200 and 250kms on full charge, I contacted the GM Sales in Ranchi to get the vehicle unloaded in his main stockyard in Ranchi, 250kms away, and drive the vehicle to my local showroom. He obliged

26th Feb , I was informed that the vehicle will arrive today. Went to the showroom (Deoghar), waited for a while, and my Windsor arrived. Travelled 256kms and still 11% battery was left. So range issue was certainly not there in the vehicle.

PDI was done exhaustively. Took 4 hours to complete the same as suggested in other forums repeatedly, to check every nook and corner, every function etc. There was one single panel gap, but it was manageable, so I ignored that.

It was MahaShivRatri on 26th, so holidays, still showroom people (both in Deoghar and Dhanbad)managed to do all the paperwork and Temp Reg. and approx. at 5 PM we got the vehicle in our hands. The remaining payment was done after PDI earlier. One thing to note was that they never pressured me to take insurance from them.

I paid for - Vehicle, TR , FastTag and that's it. I only imagine that had it been TATA/ Hyundai, the situation might have been different.

Since it was Mahashivratri, I was not willing to take the steering wheel in my hands owing to the huge crowd on the streets. Didn't want to make any scratches in a new car. So the showroom assigned us their driver to take our car to our home.

Here are some MORE photos of the vehicle

I will not repeat as almost everything has been mentioned in the previous reviews. In short vehicle is very smooth to drive, even if we consider the stiff suspension.

Now, coming to a hiccup.

I was in Dhanbad for accessory installation. For installing rear bull bar my vehicle was lifted up using a Hydraulic lift. After installation, they didn't set down the lift properly, and my vehicle was reversed. Lift was still above the floor level so while reversing, the battery pack and chassis were damaged. A slight dent was made in the battery pack as well. . I was worried since I had read about TATA voiding warranty, citing dents in battery packs and scratches in the outer casing of the battery pack.

I recorded everything and asked for an explanation about warranty issues.

Verbally - No warranty issues, but I asked them to give me this in writing and waited for 2 days. No replies so far. So I wrote to Rajeev Chaba , PULSE MG and OCTILLION as well.

Got a reply from Rajeev Chaba the day after citing my issue and getting things sorted within a few days.

Dhanbad Team also replied that they have arranged a guy from Octillion to check the battery pack. Meanwhile, I was driving my car as usual. I even got a range of 330 driving in ECO+ mode. See the ODO.

Went to Dhanbad SC at the appointed date, Octillion guy checked the HV battery for 3 hours. Checked SoH to be 99.99%. Told me that the outer protective layer was damaged only, and it was nothing to worry about. The battery pack was not damaged, and performance was as expected. No warranty would be void because of this incident.

Day after tomorrow I got a mail from Dhanbad Service Team with a full HV battery report, which included the health of each individual cell as well. (cannot post SS it includes a lot of personal data)
Imagine if it were TATA in place of MG.

MG Customer Support is good.

So far, I have driven 2000 km. Only AC charging so far. Octillion guy's words - let the vehicle rest for 15 mins before DC charging, and after charging as well before driving. This will increase the battery life.

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