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Grinding noise in my Glanza steering column: Replaced under warranty

23rd May 2023, 14:32 by Dev Shah

The car is under extended warranty till February 2025 and this is where the premium you pay for the extended warranty pays you back.

BHPian skanchan95 recently shared this with other enthusiasts.

Recently, I noticed there was grinding noise coming from the steering while turning at slow (parking) speed.

As such, the steering felt fine was functioning normally with no tightness or rattling (like infamous i20 steering rattle issue that I had experienced in my 2009 i20 13-14 years ago), but the noise is irritating.

On March 12th, I took the car to United Toyota, Mangalore service center. They opened the steering column where they checked it and gave the car back claiming that the issue had been fixed. However, they asked me to report if the noise come.

Things worked fine for a week, and then the sound could be heard again.

The issue was reported to the dealer who asked me to get the car again and leave it there for a day(March 24th). They arranged for the car's Free Pickup/Drop from home. The next day, I was told that they are changing the Clock Spring under warranty(Part cost Rs 4800 odd + labour) and that it was working fine now. But, if the sound came back, they will have to change the steering column.

It worked fine 3-4 days and again the sound came back. I reported it to Mangalore dealer.

The car is under extended warranty till February 2025 and this is where the premium you pay for the extended warranty pays you back. Had it not been for the additional 2 years warranty over and above the standard 3 years warranty, I would have been looking at a big fat bill for getting this issue fixed.

The steering column was changed under warranty as the steering noise became only worse and the steering was showing a tendency to "stick" while turning.

I was told that technicians from Bangalore would come to change the steering column and I would have to leave the car at the workshop for two days. Left the car at the workshop on 26/04/23 and got the car back on 29/04/23.

Had the car not been in warranty, I would have had to pay around Rs 45000 for getting the issue sorted. I had purchased two years extended warranty at the time of buying the car and it has paid dividends now (The standard 3 years warranty expired in February 2023).

Parts Replaced: