Battery pack replacement on my 14,000 km old Tiago EV: Here's why

Sadly it seems that while TATA is selling EVs like hot cakes they are struggling to service and maintain them.

BHPian AKINA recently shared this with other enthusiasts

Tiago EV LR XZ+ Tech Plus bought in March 2023. It was one of the 1st cars manufactured as the vin shows December 2022.

After close to 14,000 kms I have encountered the dreaded HV Critical Error.

Update:-

So I got the car charged to 100% and tried using it again. Everything worked fine initially.

However this time when the car hit 46% SOC the limp home mode began flashing followed by the HV error. I was on the W.E. highway on my way to Oberoi Mall so I carried on in the hopes that I can charge there.

Just as I entered the basement parking the car cut out. After cycling the iginition on and off it finally started long enough for me to park at the charger. Charging was done till 82% SOC and then i left for home.

The following day I immediately scheduled an appointment to bring her in to the ASC at Worli.

Shockingly the appointment date I received was for the 9th of September, almost a month away. The reason, huge load of EVs at the service centre. This was also true of the other ASC's i enquired with.

Sadly it seems that while TATA is selling EVs like hot cakes they are struggling to service and maintain them.

Finally the appointment date arrived and having charged the car to 100% SOC the previous night I set out for the Worli ASC which is about 40kms from my residence. Luckily dropped off the car with no issues apart from the usual long wait to meet the service advisor. They said that they will check the battery condition etc. and get back to me.

Just got a call a few minutes back saying that the entire HV battery pack is going to be replaced. Timeline approx is 10 days.

The battery pack will be a refurbushed unit according to them and the original battery warranty will remain the same as before. They have asked me to pick up the car and use it but the SOC should not go below 50%. Once they receive the replacement battery pack they will ask me to come in again.

Is this ok? Should i be asking them for anything else specifically?

I have asked them to send me the same in writing via email.

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