2023 Tata Safari infotainment software: I finally got the latest update

It was unavailable at one service centre so I went to another service centre where they updated both the TCU and infotainment software without any fuss.

BHPian Thinking_Slow recently shared this with other enthusiasts.

Second free service update

The car has done about 5700 km so far. Ownership has been largely trouble-free. As planned, changed my service center from Kropex Singasandra to Prerana Kudlu Gate and boy am I glad!

The service experience at Prerana was much better than at Kropex. My earlier experience with Kropex is posted here.

Before the second service was scheduled, I got a call from Kropex folks to visit the service center and get the software update done. I went there hoping it would be an infotainment software update which was long overdue for my car as I was still running the original 12.46 version from Sep 2023. But, I was told that only the TCU ("transmission control unit") software will be updated.

I had no idea what it was but agreed with the condition that infotainment software should also be updated (because I was asked to leave the car for the whole day). To my surprise, they said there is no infotainment SW update available from Tata. I talked to the person in charge and mentioned that on TeamBHP, some users have reported to have upgraded to the latest SW. I was then told that Tata might not have made the SW update available in "all regions".

This did not make sense so I came back home without the update and then talked to the highest level person in the service team at Kropex over the phone. Explained him everything and he assured me that someone would call and take care of this issue. Kropex CRM called me on the same day to tell me he was checking and would get back soon. But, he did not. Had to text him a couple of times to remind him. Finally, he texted after a week - "Sorry sir, Kropex has not received any updated infotainment software. We can only update TCU software for now".

I decided that I was done with Kropex and moved on. Scheduled the service with Prerana Motors and lo and behold, they updated both TCU and Infotainment software without any fuss!

I will never understand why some businesses make customers suffer so much. This probably is a minor thing but I am filled with so much discontent.

The service at Prerana was event-free like it should be, unlike Kropex.

• Service reception area is neat, clean and spacious
• Employees act and communicate in a much more professional manner
• SA was responsive. Never failed to receive my call during the day.
• All issues mentioned in the job card were addressed
• Car delivery in the evening was prompt and fuss-free. Car was already cleaned and ready to be delivered before I arrived.

Basically, they somewhat restored my faith in the Tata Motors brand.

Coming to the latest software. Version is 14.18 (March 2024). Yet to fully test but I hope that the following issues in the old software are now resolved:

• Settings were getting reset on their own. Ex: JBL equalizer levels, Driver-seat easy entry/exit disable, System volume level, Safety sound volume level
• Front sensors would fail to activate some times
• Alexa takes 3 to 4 mins to become active after ignition
• Radio reception was poor
• MID would sometimes get stuck and won't show current speed and transmission levels

A regression I immediately noticed with new software is that music quality has gone down. It sounds flatter and low. Volume level 6 now sounds like volume level 4 in the earlier version. Plus, the audio is not as punchy and vibrant as before. Noticed that it gets better if the JBL enhancer is turned off. Is anyone else facing this too?

New software screenshot:

A view of the workshop:

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