Stubborn air-conditioner problems in my VW Tiguan Allspace

Being fed up with usual response of S.C that part is unavailable, i took the car to VW Moti Nagar, where to my surprise 2 other Tiguan Allspace with the same concern was in line for repairs.

BHPian Dhruv29 recently shared this with other enthusiasts.

The A/C problem is occurring more frequently now. Cooling coil freezing up, A/C gas loud hissing sound when starting the car, weak cooling. Only the dealer in Motinagar, New Delhi has proper fitment to connect the car with A/C gas evac machine. None of the dealers in Gurugram have proper attachment. I'm waiting for the part to arrive since 3 weeks, bbut to no avail. This is terrible planning by VW India that they are not able to provide proper tools for their reliable "German Quality" CBU car. I'll have to now take my car all the way to Delhi for this stupid problem.

I had raised A/C cooling issue during the time of Gearbox replacement but as usual, my concern was ignored and A/C was deemed fully fit when I picked the car after gearbox replacement. I was informed by the Technician that air filter was fully choked which is strange that I gave the car back with fully functioning system, what I suspect is that cooling coil froze during their drive after gearbox replacement and ice melted when they opened filter for cleaning. Every other parameter such as gas quantity was within check. Strangely, they didn’t have the proper equipment to check but still were able to judge that gas is within spec.

I took the car back and during the long drive, I experienced no airflow from any of the vent and video recorded it as well. Next day, I took the car back to S.C for thorough checkup in front of me where they informed me that they don’t have connector which connects there EVAC machine with Tiguan Allspace. I asked them how were they able to tell that A/C gas is within spec? They had no answer. I was told to either take the car to Moti Nagar, Delhi workshop or wait for 2-3 days till connector was available.

I opted to wait as 15K service was also near. I took the car back for periodic service after 15 days and to my surprise the part is still not available! Now it’s been nearly 25 days since I faced A/C freezing issue. Being fed up with usual response of S.C that part is unavailable, i took the car to VW Moti Nagar, where to my surprise 2 other Tiguan Allspace with the same concern was in line for repairs.

One was ready for testing after complete A/C system replacement, other was waiting from 20 days for its turn for diagnosis! God knows when my car will have its turn for diagnosis. I obviously took my car back because already there is a car before me which hasn’t even been touched yet. It would’ve been 20-25 days of downtime for waiting for parts and diagnosis easily!

Why is VW acting so poorly in such widespread issue of their so called German Quality Indian Flagship! Where workshops are not equipped to handle same concern from different owners. And only one workshop in Delhi/NCR which already has Tiguan Allspaces lined up for repairs. God help Tiguan Allspace owners.

Here's what BHPian ajmat had to say on the matter:

I am surprised that no Kodiaqs have this issue unless Skoda have made a specific design change.

Here's what BHPian Axe77 had to say on the matter:

Wow! It is really poor form that even a diagnostic tool is not available, let alone a part replacement. 20-25 days down time is simply unacceptable. This when VAG collectively are doing minuscule numbers. I wonder what is the state of their readiness as they are on the cusp of doing far greater total volumes with the likes of Taigun / Kushaq being launched. Will getting even basic service appointments then be a challenge? Are they truly geared up to deal with the numbers? If there is anything beyond oil change and routine service, how seamless an experience will it be for customers?

It’s one thing to buy into a car / brand that’s prone to problems. At the very least, if reliability is a known problem, HQ should ensure they can offer customer friendly service, go the extra mile on warranties, and provide these solutions “promptly”.

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