Skoda to focus on enhancing ownership experience

As part of its India 2.0 Project, Skoda has re-designed its entire sales and service network in India and introduced various digital tools with an aim to transform the ownership experience. 

The carmaker will continue to offer services like its 4 Year Service Care package, which includes 4 years / 1,00,000 km warranty, 4 year road side assistance in an event of a mechanical or electrical failure, flat or weak battery, flat tyre, fuel exhaustion, mislaid key, breakdown and accident and optional 4 years / 60,000 km maintenance package.

The Skoda website now has an AI-enabled Chat Bot to facilitate around the clock customer support services. The carmaker has already introduced the MySkoda App which has features like Parking Assist, Service Cost Calculator and Accessories Shop. Users can also book a service appointment, locate their nearest dealership and connect with customer care. The app is available on Android and iOS platforms.

iService 1.0 is a tablet-based job card processing service designed for faster turnaround time at workshops. Package Pricing System Online (PPSO) allows the user to get an accurate cost of the repairs taking into account the model, cost of spare parts and labour charges. Finally, Auto Part is a spare part inventory management tool for dealerships.