Pleasantly surprised with the all-electric Tata.EV store in Kalamassery

The Tata.ev store was quite an experience in itself. I was pleasantly surprised. It felt like I'm walking into a high end coffee shop.

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Quote from BHPian ferrarirules:

Tata.EV opens two new stores in Edappally and Kalamassery
The Kalamassery store has size of 6100 sq. ft. area enough to display 6 cars.

I happened to visit the Kalamassery Tata.ev store yesterday. This was my second visit to a Tata showroom. The first one, couple of years ago, was an awful and forgettable experience with us made to feel like an unwelcomed guest. Back then, I vowed never to visit a Tata showroom. A lot of water seems to have flown under the bridge since then.

Off late, I've been toying with the idea of jumping onto the EV bandwagon and is contemplating a Comet(fits my specific use case) but still thought of having a cursory look at the Tata range of EV s too, the Punch to be precise.

The Tata.ev store was quite an experience in itself. I was pleasantly surprised. It felt like I'm walking into a high end coffee shop. The staff is quite courteous, attentive and professional. Having the earlier bad experience still lingering at the back of my mind, it took a while for me to come to terms with the changed arena, just fell short of pinching myself to make me believe that I'm in a Tata showroom. Hence, it is so heartening to see the concerted and honest effort by Tata to up the sales experience. More often than not, that's the make or break moment with a potential customer.

Tata have come a long way in the PV space since the Indica days. Of course, there are still lot of rough edges to be ironed out, mostly with the product QC and service experience. All that's been discussed at length on our forum and elsewhere. But this is about a refreshing change and a journey with customer at the heart, that augurs well for us and the manufacturer. It keeps them in good stead in the years to come.

The showroom is very thoughtfully designed. Sustainability is the theme you'll see around, with even the vendors of the coffee are carefully chosen. They've this dedicated community lounge for Tata ev owners. One can even walk in and set up a virtual office meeting and make use of the space, more so if they're on the move. All this, while their ev is juiced up with the fast charging stations available.

This is indeed a big step by Tata to elevate the customer experience. I just hope the same focus is extended to the service experience side as well. With their dominance in EV space, such measures are only going to strengthen their present foothold.

I ended up driving the Punch ev and the Curvv ev. The TD was arranged in quick time. They gifted a Tata.ev branded tee at the end as a token gesture. Overall a great experience and a sea change from the past.

Few pictures I clicked that shows how beautifully done the showroom is.

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