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We made the decision to search for a new car during the lockdown. Ever since its release, I had been captivated by the Nissan Magnite due to its attractive design, excellent rating, and reasonable price. My mom happened to spot a TV advertisement for it and proposed that we explore it further. Fortunately, there happened to be a Nissan showroom conveniently situated nearby in OMR.
Excited about the opportunity to see the car up close, we made our way to the Autorelli Nissan showroom in OMR.
When we arrived at the showroom, our enthusiasm quickly faded as we discovered only a single salesperson attending to another customer. After waiting for nearly 30 minutes, we opted to independently explore the car. With no other patrons in sight, we leisurely inspected each feature and meticulously verified all the particulars.
Finally, the sales representative finished assisting the other customer and approached us. He proceeded to explain the various variants and features before discussing the pricing. However, we were informed that no discounts were available at that time due to the high demand for the Nissan Magnite.
The customer prior to our arrival was engaged in a heated argument, insisting on receiving an expedited delivery. However, the sales representative refrained from providing a definitive delivery date. When we expressed interest in the Nissan Magnite XL, we were informed that it would take approximately one month for delivery, whereas other models and automatic variants had a waiting period of three months. Satisfied with the shorter wait time, we decided to proceed with the purchase. We received a brochure and departed from the showroom.
Before departing, we took several photos of my mother alongside the car, capturing her immense admiration for it.
Upon showing the brochures to our father, a dilemma emerged. I desired an automatic transmission, while my father preferred a manual one. This disagreement led to a spirited debate, with me explaining the challenges of driving in city traffic, particularly during peak hours on OMR and near the town hall where I work. We also considered our frequent trips to Coimbatore, which often involve encountering heavy traffic. Despite my concerns, my father remained unwavering in his preference for a manual transmission.
Eventually, we reached a compromise: my father would handle city driving, and I would take charge of highway journeys. However, as events unfolded after the purchase, the outcome differed from our initial agreement. But that is a story best left for another time.
After making the payment, we eagerly awaited the delivery of the car. The dealership had set up a WhatsApp group, primarily utilized to communicate any delays in the delivery schedule. Whenever I contacted the representative, he consistently cited reasons such as a chip shortage or other unforeseen circumstances for the delay. Nevertheless, I persisted in applying pressure, and after a waiting period of 45 days, he contacted me with news that the car was ready. However, there was a catch: he would only provide the car if I agreed to purchase an additional extended warranty along with an AMC.
Recognizing this tactic as a dishonest ploy, I declined the offer and inquired about the reasoning behind it. To my surprise, the representative confessed that the car originally intended for me had been allocated to another customer who had made the payment before me. However, due to my persistent demands, he decided to prioritize me and make the other customer wait. He suggested that I pay for the additional warranty since the customer in line would be doing the same. The representative seemed to adopt an indifferent attitude, implying that if I refused to pay, I would have to wait a bit longer while he handed the car to the other customer.
Fortunately, I had already intended to purchase the warranty, so I did not allow this situation to cause excessive stress. I agreed to the terms, ultimately opting for a Nissan Magnite Gold Care, which has proven to be incredibly beneficial thus far.
I refused to let the tactics employed to pressure me into purchasing the extended warranty stress me out too much. My primary objective was simply to acquire the car and conclude the entire process.
Finally, the awaited moment arrived, and the car was delivered. To be honest, I had been dissatisfied with the salesperson's attitude right from the beginning. Even during the delivery, their focus seemed to be on hurrying us and insisting that we leave a positive review on Google before they handed over the car. However, I didn't want to spoil the pleasant moment by engaging in an argument. All I desired was to have my car in my possession. and we had a delightful evening enjoying our new acquisition.
I also added a few accessories.
No discounts were given to us as it was the top-selling car at that time. The dealer's attitude was either take it or leave it, as they had a lot of customers in the queue. It's unfortunate that this kind of mentality still exists among some dealers.
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