MG ZS EV: In love with the car, not so much with the after sales

I was overall unsatisfied with the experience but I had to admit that they did fix the issue in the end under warranty.

BHPian Chrome6Boy recently shared this with other enthusiasts.

I completed my 40,000 km service at MG Guindy. I made a booking for the Chennai MG OMR service center on their app, since it was closer to home, but since it is very new they changed my service to the Guindy service center.

I insisted that the service only cover the essentials as per the service manual which only asks for coolant top off and ac filter change. The SA however was very insistent and the estimate came to 10K which included 3M treatment etc which I think is just a gimmick to bill some more. I like having a good relationship with the service center people, so I didn't push them too hard on their billing.

While servicing they told me the left high beam was not functioning. I do all my highway travel in the AM and I never use my high beam so I wasn't even aware of this.

MG refused warranty. This was because in 2022 we met with an accident due to which we needed to replace the bulb at this same service center under insurance. They instead asked for Rs. 12000. I flat out refused and asked them to return the car.

When they returned the car through their driver, they had not reconnected the wires correctly and the left headlamp and indicator had all together stopped working. This also prompted an error on the driver's console. The driver was in too much of a hurry to even take a signature from us before dropping off the car. They didn't even collect the payment!

I complained vociferously on the phone, and they sent a technician home who correctly reconnected the headlamp and showed me that the high beam was not working. The technician then spoke to the warranty people and got the warranty replacement approved. The car was then taken to the OMR branch where they replaced the unit for free.

I was overall unsatisfied with the experience but I had to admit that they did fix the issue in the end under warranty.

Spare part prices are so scary these days, and you obviously cannot replace just a bulb but the entire panel for LEDs.

I love the car too much to make these sour experiences last too long in my head. I hope the service improves in the future.

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