Mahindra Treo: How Mahindra solved all issues thanks to Team-BHP

I was contacted by Mahindra people through Team-BHP and then the responsibility of getting the problems rectified finally fell on our area's manager.

BHPian Alfresco had shared his ordeal here with other enthusiasts before.

He has the following update to share

Mahindra got to know about the problems we were facing, thanks to this amazing forum.

I was contacted by Mahindra people through Team-BHP and then the responsibility of getting the problems rectified finally fell on our area's manager. He called up and was concerned about our charging point having improper earthing and I assured him that my business involves usage of so much electronics and other machinery that I have 24 Earthing points on my campus! A date was then setup and he arrived with an engineer in tow on the appointed date.

They got a taste of the problems and were thankfully able to diagnose them.:

• The BMS was updated and brake switch was changed.
• They then charged it fully and left it overnight and were able to see for themselves the battery drain issue. There was a current leak somewhere in the wiring and that was also identified and rectified.
• They also showed the driver how to 'reboot' the machine!
• The Treo has been functioning properly since then and I hope that it will keep working like this!

The Mahindra guy was very concerned about my post on Team-BHP. I told him that I wrote a very normal post without using harsh words. I do not like the sense of entitlement that many people feel just because they have bought something from a company and feel that the company is beholden to them for life. I told him that the most important thing is that organizations have a system of following up on feedback and ensuring that the customer's grievances are listened to, if within reasonable limits.

I am really happy to benefit from Mahindra's response but would like them to ensure that the rest of the Treo customers are also accorded the same courtesy as a Team-BHP member.

That would be the greatest satisfaction!

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