Full refund from Mahindra after my XUV400 EV started to smoke overnight

After some discussions over the past month with Mahindra customer care, it was agreed that a refund would be issued. The ownership of the car has now been transferred back to the dealer for a refund.

BHPian vickster recently shared this with other enthusiasts:

My Car Details

Model - XUV400EV ELPRO 39.4Kw
Year - 2024 April
Kms - 3200 Approx

I recently experienced an incident with my XUV400 car that left me a bit shaken. I had parked my car overnight out on my driveway after a drive in the evening. The next morning , our driver noticed smoke coming out from under the bonnet. He said it was intermittent and seemed to reduce a bit occasionally. But when it continued, I knew something was wrong.

I quickly got hold of a fire extinguisher that I had nearby and opened the Bonnet. I found that one of the coolant tanks was spewing hot coolant which was probably causing the smoke to spew out. I sprayed a bit of the extinguisher to put out the smoke. When I thought it was almost under control, a module (that the dealer later said was the VCU) also began emitting smoke from one of the connectors.

I immediately called the dealer's number to get some guidance on how to handle the situation. They advised me to call the fire department. By this time, a small crowd had gathered, and someone among them suggested removing the low-voltage battery terminal which we did. I presume this reduced the burning to an extent, preventing further damage. The fire department and Mahindra breakdown team arrived soon after by which time it was under control. Later in the evening, my car was towed to the dealer service center for further inspection and repairs where a team from Mahindra HQ is looking at it and doing some tests. Mahindra representative has informed that they do not have any reported cases such as this India wide and this is the first case. They have also said there have been instances of fire on the XUV400 reported at all.

I am writing this to know if any of the existing XUV400 owners have faced similar or fire related issues on this car model.

BHPian vickster shares an update:

Here is the latest Update on my car. The car has been lying in the workshop for a month now and I was informed by Mahindra that it would take more time as they were waiting for an update from their overseas parts vendor. I felt it is pointless to wait indefinitely without a solution in sight.

After some discussions over the past month with Mahindra customer care, it was agreed that a refund would be issued. The ownership of the car has now been transferred back to the dealer for a refund.

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