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Facing severe rusting issues on my Maruti Ciaz: No solution in sight

27th December 2023, 13:02 by Dev Shah

As of now, I've done some silicon and paint touchups to slow down the corrosion from spreading.

Anto Pandian recently shared this with other enthusiasts.

I am facing a severe rusting issue on my 2017 Maruti Ciaz Petrol. All 4 door panels of my car have rusted within 6 years from the date of purchase. As of now, I've done some silicon and paint touchups to slow down the corrosion from spreading. Also attaching the response given by the company after multiple email follow-ups.

Response from the dealership:

Based on your feedback & request, the vehicle was thoroughly inspected by our Technical team of M/S Aadhi cars on 22-04-2023 in your presence at your residence. Technical team observation was the rusting is due to an external source/climate source and not due to any manufacturing defect. Hence the complaint will be rectified on a paid basis.

Requesting your valuable approval.

Here's what BHPian mints21 had to say on the matter:

This is not new. My own Maruti Ciaz which was purchased in May 2016 is having similar problem in Delhi NCR. Spoke to many advisors at Nexa and they say it's a common problem with many cars from Maruti stable and the only way out is change of doors which costs approximately Rs.15000/- per door. I have decided to sell the car and move on from Maruti once and for all.
The so called NEXA is only premium when it comes to selling a car. Once you are at a service station of so called NEXA you see nothing which is premium.
Case in point is Rohan Motors, Sector-1, Noida. According to Maruti this is the so called platinum dealership.
May be there awarding criteria is only and only sales and no service.

Here's what BHPian anjan_c2007 had to say on the matter:

Hats off to those intelligent inspectors from M/s Aadhi Cars for such a very significant finding. We never really knew that rusting is due to only "some unknown and anonymous external source/ climate source (or ET source?)" and not at all due to any manufacturing defect.
Hence, Marutis now get added to the rust bucket list. The list includes manufacturers like Mahindra too. And a coastal town would be the best testing ground for the metal succumbing to vagaries of nature faster than drier towns.
We had thought that the "rust era" epitaph was written long ago, post the disappearance of Padminis and Ambassadors with their siblings. But no, we are wrong. The rust era survives and is rocking.
The car metal needs to be treated well to last for at least a decade without any issues. But the OE's are more concerned about production, despatches, profits and company balance sheets.

Here's what BHPian Kosfactor had to say on the matter:

To my eyes this is a classic case of improper washing & care for the vehicle. I think we`ll see some more rust in areas like the corner the doors, the edge of the wheel well, possibly the weld seam on the roof, bottom of the windshield and many more places if we go looking.

Here's what BHPian Ravi Parwan had to say on the matter:

This is definitely due to the poor workmanship of Maruti, compounded by the high TDS of ground water used for daily wash.
I have seen similar problem in 3 balenos in my street of 18 houses. Sharing some pics of the door before the repairs. All other cars had similar issues.
This is just an evidence of the cost cutting happening in all stages of car manufacturing. Our 1987 model M800 old body never had any such issues. The only rusting we witnessed in that car was due to damp carpets which was addressed at home with removing the carpets, the woolen stuffing underneath, allowing the car to dry out, cleaning and applying a layer of rubber seal. that held up for the next 10 years till we sold that car in 2003.
Unfortunately, does not suffice anymore. I replaced one door and repainted another on my baleno of 2016 vintage, before selling it off earlier this year as the rust was reappearing in new places on the doors.