2022 Audi A4: How I ended up paying nothing for the first major service

The catch here is the wear & tear parts, which I am told, can wear down your pockets, pun intended. But even that's accounted for!

BHPian JoshMachine recently shared this with other enthusiasts.

1st annual service report

So, with the odo inching close to the 15000 km mark, it was time to call up Audi for the first annual service schedule. And like all the previous pre & post sales experiences, this one too was quite a smooth process by Audi Pune.

Fixed up the appointment over a call and they sent someone to pick up the car next day at the scheduled time. With my anxiety writ large all over, the person sensed this and actually demonstrated (by his mannerisms and knowledge) that he was quite experienced at getting the initial job card ready at my doorstep. No fuss, just crisp professional conduct and off the car went to the service center. As soon as the car reached the center, the rep called to inform that they have received the car and the allocated Service Advisor would soon call me. Really appreciate the customer communication protocol!

I had no major complaints as such but few things that had been bothering me for some time:-

• horn pad hard to operate
• acceleration response bit numbed
• rattling noise (mild) emanating from right side driver/passenger door

Ofcourse, there was the issue of myConnectAudi OBD dongle being totally inoperative, but it was more of an Audi India issue rather than the car itself.

Since it was the first service check-up, only the fundamental things were to be addressed. These included:-

• engine oil change & refill
• replacement of all filters - fuel, cabin air/dust & pollen filter
• all other fluids top-up as needed
• brake inspection

On the last point, upon inspection I was informed:

• Brake pad minimum required thickness is 10 mm - actual thickness is 15 mm and 14.9mm of front and rear respectively.
• Brake disc minimum required thickness 23mm and 10 mm, actual thickness is 24.8 mm and 11.7 mm of front and rear respectively.

So all good on this front. Maybe in due course of time when more wear & tear happens, the info cluster will probably throw up a warning to get these parts changed.

The invoice copy:-

..all adding upto a reasonably neat sum of Rs 15,161. On the face of it, this was conducted very professionally - no extra additives forced, no fancy 1000-rupee microfiber cloth, no 500-rupee nuts & bolts - you get the picture!

But hey, the good part doesn't end here.

As I had mentioned in my initial ownership post, during the purchase process last year, Audi Pune had sweetened the deal by offering a 5-year / 80000 km Comprehensive Service Value Package (worth Rs 430,700) as FoC. And so now, it was time to reclaim the first instalment of that bit.

Here's what the CSVP covers:-

The catch here (rather the expensive bits) is the wear & tear parts, which I am told, can wear down your pockets, pun intended. But even that's accounted for!

So with everything covered in the CSVP, I walked out paying nought. nada. Felt good!

And I should be able to experience this goodness for the next 5 years

To top off the professionalism, the Service Advisor accompanied me for the post-service test drive and patiently answered all my queries. Also ensured that my pre-service complaints were addressed - mainly the mild rattling noise which was attributed to a loose trim fitting just above the right passenger door. The SA informed that the technician had to very painstakingly and consciously check for the noise since it was not very obvious, and it was a sound that an average customer / driver wouldn't have noticed at all.

But then, do we TBHPians fall into that category?!

Shot on a sunny late afternoon, the majestic machine continues to mesmerize

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