Why my Hero Vida V1 was not charging and 5 issues with its mobile app

Hero replaced the faulty equipment with a new one since the electric scooter was under warranty.

BHPian m2badri recently shared this with other enthusiasts:

The problem was diagnosed as being the charging equipment that came with the vehicle. They replaced that with a brand new one since it was still under warranty. Since then I haven't had any battery charging issues.

I used to take out both the batteries and charge them at home but for the last few months, I have created a charging point closer to the parking on the corridor - still a bit of extra effort, but the good thing is both batteries get charged & I don't have to manually change the batteries for charging both of them.

The vehicle performance has been good and I really like driving it - always on the Eco mode and hardly using the ride and sports mode. I manage to get around 100 to 105 kms of range on a single charge - which is decent, given the actual range that shows up in the display is only 114 kms for 100% battery (not 165 kms as it's claimed to be - even now in their advertisements!) I am very surprised as to how Hero and other EV companies are doing this range thing to fool the customers. Some government intervention would be good to have - to tame these EV big players and be very truthful about the range.

I recently gave my vehicle for 1000 kms serving - nothing specially done except for washing the vehicle / greasing where required. I had a faulty horn, so they changed the complete left-handle horn / indicator assembly under warranty. The cost of the item that I saw in the invoice was around 650.

The Vida app is a pain to use. I have raised many issues with them but to no avail. It's just the same. The customer care would advise to check with the service center and the service center would advise to check with the customer care. The customer care will give me a call when I am at work and If I don't get to talk to them, they will simply close the ticket. I had to re-open the ticket many times, specifically telling them to respond with their updates through email. It has always been "sorry for the inconvenience" type of email and the issues with the Vida app have never been resolved.

Few Vida app issues:

1. The odometer in the app and the vehicle display vary (by around 25 kms)
2. Vehicle management function shows up a grey screen and nothing shows up even after 5 mins
3. My subscriptions including RSA are available in their system, but it doesn't show up in my Vida app. It was showing up before and suddenly it stopped showing up
4. The telematics subscription is around 1300 rs or so, and it is valid only for 6 months. I see no reason to pay for this since the app and the features don't work at all
5. Connecting the app to Bluetooth and wifi is a hit or miss. If it works, you can use your phone to unlock, start and lock the vehicle. You don't need the remote key at all.

In summary, the vehicle is still in the exploratory phase and a lot of these issues are yet to be sorted out and Hero despite the initial euphoria hasn't done anything noteworthy to keep up the hype and provide the value for money that the customers have trusted and invested in their EV product - Vida V1 Pro.

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