Got my riding pants repaired by Viaterra: Excellent service experience

Their response was immediate, mentioning that it would be wise for me to get it repaired through them.

BHPian shyamg28 recently shared this with other enthusiasts:

Viaterra Repair Experience

I had a good experience with Viaterra repair recently. I thought it worth sharing a positive experience.

The zip for the leg opening on my Spencer pants was spoilt. I initially considered getting it replaced at a local tailor near me.Given this is riding gear and can have severely adverse impact if repaired wrongly, I decided to check with Viaterra.

• The conversation started via an email to contactus@viaterragear.com, on 31st March, 2025.
• I ensured I sent some images of the defect as well.

• Their response was immediate, mentioning that it would be wise for me to get it repaired through them.
• They mentioned that it would cost 1200 based on their estimate.
• I transferred the 1200 immediately.
• I confirmed the address to which I had to ship it and shipped it.
• They confirmed once they received it, and that they would be able to fix it.
• Once repaired, they sent images of it, requested my address and shipped it. Also sharing the AWB#.

• I received the pants back on 23 April, 2025. All in all, ~20 days.
• The pants arrived in a nicely packaged box, as if I was receiving a new set of pants.

It arrived in a thin layer of bubble wrap too, but I got rid of all that before taking this pic of course.

The entire conversation took place via email.

100% recommend!

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