Chevrolet Complete Care: Customer care initiative from GM

General Motors India has announced the launch of a customer care initiative called Chevrolet Complete Care.

With the new initiative includes a number of services which will be offered to the customers like Chevrolet Promise - assured low cost of maintenance, exclusive warranty packages, Chevrolet U-First customer centric programs and apps and a round-the-clock, 24x7 roadside assistance program.

Chevrolet Promise: The company is committed to refund any excess periodic or scheduled maintenance cost at the end of 3 years or 45,000 kms whichever is earlier, vis-à-vis the committed periodic maintenance cost to the customer at the time of sale of the car. Cars covered under Chevrolet Promise are Spark, Beat, Sail hatchback, Sail sedan and Cruze.

Exclusive warranty packages: Chevrolet's standard warranty package covers their cars for 1,00,000 kms / 3 years. Customers can extend this warranty by up to 2 more years or 1,50,000 kms at a nominal cost. Additionally, customers will be offered warranty on spare parts and accessories for the first year or 20,000 kms whichever is earlier.

Chevrolet U-First: Lady customers (if the vehicle is registered in the name of a lady) will be provided free pick up and drop off of their vehicles for service by Chevrolet authorised workshops.

Roadside assistance: Chevrolet is providing free round-the-clock, 24x7 roadside assistance to its customers in the event of a breakdown or accident for a period of 3 years or from the date of purchase of their new cars. This program covers services such as vehicle towing, flat tyre change, out of fuel assistance with limited free fuel, key lockout, battery jump-start and taxi benefit for customers. Roadside assistance package is also available for existing customers at a nominal cost, provided the car is not more than 5 years old.

General Motors has also developed digital applications which are available on the company's website. These include:

• Chevrolet Service Estimator - an online tool which helps calculate period service costs
• MyChevrolet India - a mobile application which helps locate and contact the nearest authorised Chevrolet service station