BMW India aftersales introduces BMW Smart Video

BMW has introduced an app-based smart video and image solution called BMW Smart Video, where customers can give real-time approval of service and repairs.

Using BMW Smart Video, technicians are able to make a video of the vehicle to explain the repair requirements to the customer. The app also has a feature to share the quotation online. Customers receive a link, where they can watch the video and give approval for the repairs online.

According to the carmaker, the BMW Smart Video service has already been used by more than 10,000 customers in India.

BMW Smart Video is available in 40 countries including Australia, USA and the UK.