Re: Honda City : Tyre & wheel upgrade thread Quote:
Originally Posted by vinaydatla
Is there any reason you are not recommending Michelins in your posts on the forum? |
Michelin make fantastic tyres, don’t get me wrong. However, a lot of tyre damages - especially on the sidewall - is due to bad luck more than having anything to do with the product. In such cases, when going for warranty claims, one is at the mercy of the dealer and company for goodwill adjustment.
For Michelin in particular, when it comes to warranty claims, a lot depends on how good a relationship you have with the dealer (so that he pushes your case with the company) and how good the dealer’s relationship is with the company so that they can adjust your tyres with their “goodwill budget”. Though I must say that the warranty policy of Yoko and Conti also doesn’t cover these issues, they are more liberal than Michelin in general in goodwill claim adjustments. If you have seen some of my posts, if somebody emphasises that they drive mostly on bad roads, I ask them to go for JK or Ceat, who have a no questions asked unconditional warranty policy.
Case in point is one of our BHPians’ experiences with JK’s unconditional warranty - they adjusted the claim no questions asked even though it was apparent that the sidewall was punctured by some miscreants => https://www.team-bhp.com/forum/tyre-...-warranty.html (Sidewall issues, Warranty or FNG? | Update: JK Tyres replaced tyre under unconditional warranty)
Ceat’s policy is also similar.
This coupled with the fact that you pay a 20% premium over even premium brands like Yoko and Conti means I rarely recommend Michelin to anyone.
Sharing the claim adjustment experience with Michelin of one of our BHPians for his Fortuner below. Note that he was pretty close to the dealer and had a long history of Michelin purchases from him and was able to get a 50% goodwill discount on his replacement tyre. Quote:
Originally Posted by rugsrags
On my way back around a 100 kms from home i heard a sound of a glass shattering as if i had gone over a glass bottle but it came from the rear side of the vehicle and as i was at around a 100km/hr speed I wondered what the sound was. It was around 8 at night so stopped after around 10 kms as I didn't feel any difference in the driving and on looking in the rear view couldn't see anything on the road either as i was on a lit flyover when I heard the sound. Looked at the tyres but couldn't see anything so continued driving home.
Next morning i come out to see a flat rear left tyre with a sidewall cut. As is expected the dealer says it won't be covered under warranty ofcourse and that it isn't possible for it to have happened on the highway as it is a cut. I've told him my experience got the tyre changed and have asked him to atleast raise a claim with Michelin though he is positive that company won't accept the claim as it is clear it is a damage done by me. I fail to understand how this could have happened. Got him to check the alignment too but the alignment has come out correct. Ive always been a fan of michelins and it's been the go to brand for all my replacement tyres in all my vehicles. Let's see what Michelin has to say to me about their finding and whether they even inspect the tyre before giving me their decision. Attaching pictures. | Quote:
Originally Posted by rugsrags As expected Michelin has washed their hands off my claim saying it isn't a manufacturing defect.
Just wish there was a way to get it checked because their view has come after inspecting only pictures and not the tyre physically. My tyre dealer though is pursuing the case at his level with them since he knows how particular i am personally with my driving. Is it possible that we are importing tyres that are not suitable for our indian conditions. Just saying because this was the first time I got new tyres without feeling any difference whatsoever in my driving experience followed by my unfortunate mishap. | Quote:
Originally Posted by rugsrags Well i have been given a 50% claim against the new replacement tyre based on my history of purchases of Michelin tyres over the years and no claims as stated by my dealer. But on a serious note this is the first time i'm not very impressed with the tyres. I have high expectations because of which i pay a premium (For these tyres the premium was around 2k per tyre over Yokohoma) and this time its fallen flat maybe because this tyre hasn't been homologated for our driving conditions? |
Cheers
Last edited by RubberGuru1113 : 21st September 2022 at 19:46.
Reason: Corrected syntax
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