Re: Tyremarket.com Reviews? Buying tyres online Quote:
Originally Posted by Mr.Perera Sharing my experience with Tyremarket.
I wanted to buy a set of Michelin Pilot Sport 4 for my 2018 Octavia vRS and I tried checking locally but the tyre in my required size was not available in any of the shops in Trivandrum. So a friend of mine suggested Tyremarket and I found the tyre I wanted was listed on their website. I ordered my tyres from their website on 27th June. While checkout I selected the nearby fitting location. And this is what they have mentioned in their webiste.
"Items that are picked up or fitted at one of our Fitment Partner locations
Can take anywhere between 4 to 48 hours before the items can be provisioned "
So I was expecting to get my tyres in 2 days time. And in 2 days I got a call from them saying that the tyres have reached and I can contact this tyre shop in Trivandrum and i can go get it fitted from them. So next day I call this specific store and the owner of the shop tells me that the tyres are in transit only and he will call me once the tyre reaches. I did not get any update from the shop for a week and I contacted Tyremarket. And they told me that the tyre was not available and the owner of the shop had to order it from someone in Pune. So it is on the way and they will update me once the tyre comes. And afterwards there was a 21 day lockdown in Trivandrum. After the lockdown I called the shop expecting that my tyres might have reached by now. To my surprise the shop owner tells me that he couldn't get the tyres from Pune also, and he is trying to arrange them from someone else in Ahmedabad ! And tells me since it was lockdown he couldn't follow up on it. When I contacted tyremarket, they told me there was some mess up by the shop owner and he ordered Michelin Primacy 4 instead of Michelin Pilot Sport 4. So Tyremarket people is trying to arrange the tyres from some other dealer and will ship to my address directly !
So conclusion : Even after a month of ordering and spending around Rs 50,000 I haven't got my tyres yet ! I really don't understand how they work, initially I thought Tyremarket used to stock these tyres and then ship to their dealers. But first this shop owner says he is ordering the tyres from his contacts and later tyre market says they are speaking with other dealers in India and will try to arrange. I have no clue and still I am waiting to get my hands on my new rubber :(
Hope I get my tyres soon ! |
"Your best teacher is your last mistake"
Eventhough I had a pretty bad experience with tyremarket last time I ordered Michelin PS4 for my Octavia vRS, I was assured by the people at tyremarket that such an issue wont ever happen again. I wanted a set of Metzeler Karoo 3 for my Tiger 800, so I checked tyremarket and the price looked good, Believing their word I took the plunge and ordered one in tyremarket. The order was placed on 9th November. I selected door delivery and the message said "Get the items shipped to your location for a nominal shipping cost. Takes 6 to 10 days for delivery.". And I waited.
After waiting for one week and getting no update nor the website showing any positive update on my order status I sent them a mail asking for an update for my order. The same day I got a reply saying that their team is working on it and will provide an update soon. The next day on 17th I get a call saying that the item is not available and they will cancel my order and initiate a refund. I was really disappointed after all this waiting they cancelled my order. The next day on 18th November I got a call from a person from tyremarket saying that a dealer in Kolkata has the tyre and today itself they will ship the item to me and I will get it in 6 days. Finally some relief. And again I waited. Since I didn't get any tracking details from them I sent another mail asking for update on my order. On 24th November, the same person who told me my order will be shipped from Kolkata calls me and asks "sir, we received your mail but my records show that your order is cancelled'. I asked him you were the person who told my order was being shipped from Kolkata last week. That time he remembered and suddenly said "yes sir, your order has already been shipped from Kolkata". I asked him to share me the tracking details which he said he will share via Whatsapp in sometime. After sometime he calls me saying that few days back they had accidently refunded the amount to my bank account, so asked me to place an order again in the website and pay again. Upon checking my bank statement I found that I had received the amount few days back. Going to place my order again I smelled something fishy. I called him again and asked him to share the tracking details. He then shared me an invoice copy. And the invoice was dated on 23rd November. Which means the order was processed only a day before and not on 18th. I called him up and asked the same question and this time he said "Sir your order has not been shipped yet, it is packed and ready at the shop and will be sent to the courier office at the earliest". I was in no mood to create a scene and then asked him to cancel my order and I don't want the tyre now. And he happily agreed.
Observations/Things I learned from my experience
1. They don't stock the tyres, nor have an update on what item is in stock. They just list random tyres on the website and it might not even be in stock. When they called me first saying that the tyre is not in stock, I opened the website and selected another tyre which they had listed and asked them to send that instead, and he said "sir , that tyre is also not in stock". If the item is not in stock , why do they list it in the website and take our money ?
2. Lot of miscommunications and LIES ! I was told that my order was cancelled, then next day it was shipped, then after one week again it was cancelled, and the item that was shipped last week was never shipped ! I do not think they have a proper channel for keeping track of orders.
Im happy many people have had good experience with tyremarket. They are really lucky. Some of my friends who have had bad experience like me said never to order from tyremarket again. Two times I have faced so much confusion and miscommunication from them. Tyremarket seems to be a HIT or a BIG MISS. And I guess never I'm gonna order from them again.
"A happy customer tells a friend; an unhappy customer tells the world (through Team-BHP).
Last edited by Mr.Perera : 24th November 2020 at 22:02.
|